Nathaniel Mariano
Hoffman Audi New London
Griswold
4
years of professional experience
Customer-Focused Service Advisor with 4+ years in valet, guest service, and automotive support. Known for vehicle assessment, clear service recommendations, and calm communication under pressure. Strong multitasking, organization, and Dealertrack/Xtime skills.
Work History
Service Advisor
1 Year 3 Months- Advised customers on repair orders, maintenance recommendations, and estimated service costs
- Coordinated vehicle intake, walk-around inspections, and accurate service documentation
- Communicated repair progress, timelines, and approvals between technicians and customers
- Scheduled service appointments while balancing workload and customer needs
- Reviewed multi-point inspection results to support timely maintenance decisions
- Processed warranty, prepaid maintenance, and customer-pay transactions accurately
- Resolved service concerns professionally, maintaining clear follow-up throughout repair process
- Updated customer records and repair notes to support organized shop workflow
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Valet
6 Months- Greeted guests promptly and provided courteous valet service across resort and casino entrances.
- Parked and retrieved vehicles safely while following traffic flow and property parking procedures.
- Inspected vehicles for preexisting damage and documented concerns before key handoff.
- Issued claim tickets accurately and maintained organized vehicle tracking throughout shift operations.
Valet
2 Years 7 Months- Trained new valet staff on service standards, safe driving practices, and ticket procedures.
- Monitored driveway congestion and repositioned vehicles to maintain efficient guest access.
- Coordinated with bell staff, security, and dispatch to support smooth front-drive operations.
- Assisted guests with luggage, directions, and special requests to improve arrival experience.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Answered guests' questions about property amenities and services.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Resolved customer complaints through calm, constructive communication.
- Helped guests unload and load luggage.
- Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
Camp Counselor
2 Months- Supervised children during camp activities, maintaining a safe, engaging environment aligned with guest service standards.
- Planned age-appropriate recreational activities that supported daily programming and participant engagement.
- Enforced safety rules and behavioral expectations, responding calmly to incidents and emergencies.
- Monitored check-in and check-out procedures, ensuring accurate child custody and authorization compliance.
- Communicated clearly with parents and guardians regarding schedules, concerns, and participant needs.
- Worked with children of varying ages, interests, skills, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Education
High School Diploma
Skills
Vehicle assessment
Dealertrack and Xtime
Customer service
Dealertrack expertise
Service documentation
Technical vehicle knowledge
Multitasking skills
Tech-Savvy
Calm and professional under pressure
Interests
I grew up around American motors and lots of animals. I have a burning passion for the engine and mechanical side
along with all the new technical features all the brands are coming out with. I love to learn and adapt as new advancements are made in the industry!
Timeline
Service Advisor
Hoffman Audi New London
07.2025 - CurrentRead More
Valet
Foxwoods Resort and Casino
05.2025 - 11.2025Read More
Valet
Mohegan Sun Casino
09.2022 - 04.2025Read More
Camp Counselor
Mohegan Sun
06.2022 - 08.2022Read More
H. H. Ellis Technical High School
High School Diploma
Read More