Nathaniel McIntosh
Berkeley,CA
Summary
Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Department Manager
REI
Corte Madera
11.2021 - Current
- Led and managed a team of 15-25 employees in the customer service department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed daily and weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships and reputation.
- Contributed to the successful launch of three new REI stores across Santa Cruz, Sunnyvale, and Laguna Hills.
- Strengthened my ability to assist local events through close partnership with the marketing team, enhancing REI's outreach to non-profit organizations and bolstering community engagement.
- Took point on organizing enjoyable outings for the store and district, empowering employees to connect with nature and each other to achieve stronger team dynamics.
- Launched and expanded Corte Madera's donation program, resulting in a $25k-30k annual donations.
- Collaborated with an REI cohort group to improve MasterCard implementation across our district
- Created a supportive team culture that fosters excellence, reduces stress, promotes authenticity, and strengthens connections among colleagues.
Sales Lead (Senior Sales Specialist)
REI
Berkeley, CA
06.2019 - 11.2021
- Ensured adherence to visual merchandising standards by providing guidance, direction, and training
- Utilized excellent interpersonal and communication skills to effectively engage with customers and collaborate with team members.
- Modeled Co-op values and core skills, providing guidance to sales specialists.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Identified opportunities to improve processes related to the movement of products or services.
- Worked closely with the local marketing team to support and elevate events done for the public
- Identified trends in customer and employee habits, and communicated those findings to management.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Was a store keyholder as needed
Zookeeper
Fresno Chaffee Zoo
Fresno, CA
02.2013 - 01.2019
- Assisted in establishing and organizing the animal care framework in a brand new department
- Collaborated with team members to shape a comprehensive training program, incorporating operant and classical conditioning methods for modifying medical behaviors
- Utilized knowledge of social dynamics and operant conditioning to successfully correct behavioral problems
- Conducted engaging private tours, highlighting animal areas with interactive training demonstrations and photo opportunities.
- Contributed to the preparation of several medical procedures, engaged in multiple lion introductions, and provided support during both lion breeding preparations and the birth of a cub.
- Worked with a variety of carnivores and primates as a animal keeper
- Facilitated interactive chat sessions with diverse groups of the general public, sharing knowledge about different species and their behaviors.
- Maintained detailed records of animal care activities, diet plans, medical treatments, and behaviors.
Education
Bachelor of Science - Animal Science
University of California - Davis
Davis, CA12-2012
Skills
- Detail-oriented
- Customer service
- Time management
- Employee Management
- Relationship building and management
- Department leadership
- Customer Engagement
Timeline
Department Manager
REI
11.2021 - Current
Sales Lead (Senior Sales Specialist)
REI
06.2019 - 11.2021
Zookeeper
Fresno Chaffee Zoo
02.2013 - 01.2019
Bachelor of Science - Animal Science
University of California - Davis
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