Nathaniel Nichols
Pharmacy Tech
Tullahoma,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Cashier, Customer Service
Kroger
Tullahoma, TN
11.2020 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Implemented new customer service strategies successfully increasing customer satisfaction.
- Held responsibility for handling customer complaints and provided information regarding various discounts and promotions.
- Mentored numerous new team members on POS system operation, customer service strategies and sales goals.
- Developed a reputation for prompt, efficient service with a high standard of accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Orientation / Recruitment Counselor
Motlow Community College
Lynchburg, TN
05.2019 - 08.2019
- Evaluated strengths and weaknesses of students through effective screening processes.
- Developed an informed relationship with new college students to assist them with selection of a major and minor.
- Assigned students classes based on their academic standing.
- Conferred with Motlow Counselors, as necessary, to confirm students' selection of an appropriate major and minor.
Education
Associate of Science - General Business
Motlow State Community College
Lynchburg 09.2016 - 05.2018
Bachelor of Science -
Middle Tennessee State University
Murfreesboro, TN 09.2018 - 08.2020
Skills
Customer assistance
Cash drawer management
Money handling
Staff Training
Point-of-sale system operation
Coaching and mentoring
Customer Relations
Timeline
Cashier, Customer Service
Kroger
11.2020 - Current
Orientation / Recruitment Counselor
Motlow Community College
05.2019 - 08.2019
Bachelor of Science -
Middle Tennessee State University
09.2018 - 08.2020
Associate of Science - General Business
Motlow State Community College
09.2016 - 05.2018