Nathaniel Olson
Ankeny,IA
Summary
Proven team collaborator and adept multitasker, I excelled at Chick-Fil-A Restaurant by enhancing guest satisfaction and resolving complaints, significantly contributing to a positive establishment reputation. Skilled in customer service and sanitation, my efforts ensured a welcoming atmosphere, demonstrating a commitment to excellence and a results-driven approach.
I believe these qualities are transferable to your work environment. I will strive to make your company better by my work.
Overview
4
4
years of professional experience
Work History
Host
Chick-Fil-A Restaurant
11.2020 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest complaints to maintain complete customer satisfaction.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
High School Diploma -
360 Homeschool Co-Op
Ankeny, Iowa04.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Guest Relations
- Effective Multitasking
- Customer service expertise
- Cleaning and sanitation
- Guest complaint resolution
- Service prioritization
Timeline
Host
Chick-Fil-A Restaurant
11.2020 - 06.2024
High School Diploma -
360 Homeschool Co-Op
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