Nathaniel Ramirez
Von Ormy,TX
Summary
Auto Claims Adjuster with 2+ years of experience, excelling in analytical skills, customer service, and efficient claims processing using tools like Guidewire, Raptor, CCC, Copart/IAA Portals. Proven track record of expediting claim settlements through skillful negotiation, enhancing client retention, and minimizing company risk by adhering to state guidelines. Adept at fostering positive relationships with body shops and attorneys to ensure claim progress meets client expectations, backed by a strong foundation in financial analysis and critical thinking. I supported my co-workers and the needs of the company by being part of a select few on a backlog team, clearing out old tasks and pushing the claim forward. Helped facilitate a new CAT team for catastrophic claims. Resourceful Auto Adjuster known for completing tasks with high productivity and efficiency.
Overview
9
9
years of professional experience
Work History
Property Damage Auto Adjuster
Allcat LLC
San Antonio, United States
10.2022 - Current
- Conducts thorough investigations for claim evaluation, enhancing member service.
- CAT Team
- Backlog team that support team workload by clearing old and outdated tasks.
- Facilitates claim resolution through effective collaboration with internal and external partners.
- Applies analytical skills in decision-making, ensuring compliance with state guidelines.
- Utilizes Guidewire, Knowledge Central, IAA and Copart Portals proficiently for efficient claims processing.
- Demonstrates proactive problem-solving to overcome obstacles, optimizing workload prioritization.
- Expedited claim settlements by skillful negotiation, directly impacting client retention positively.
- Partnered with body shops & attorneys, ensuring claim progress aligns with client expectations.
- Analyzed claims within state guidelines, applying critical problem-solving to minimize company risk.
- Guided claimants through the settlement process, offering clear communication & empathetic support.
Production Technician (Contract)
WellAware
San Antonio, United States
05.2022 - 08.2022
- Assembled WellAware devices and developed operational test fixtures to uphold production quality.
- Followed safety protocols to minimize workplace hazards.
- Facilitated inter-team coordination to align with shipment deadlines and customer demands.
- Delivered engineering support for custom enclosures and demonstration hardware projects.
- Updated inventory management in Excel, providing weekly reports to management.
- Performed hardware testing and circuit board assembly, employing automated testing systems.
- Integrated external sensors with circuit boards and verified network connectivity.
- Customized enclosure designs when required, including drilling operations for specific hardware needs.
Delivery Route Driver
ELM LLC
San Antonio, United States
12.2019 - 05.2022
- Drive delivery van to deliver packages (up to 50 lbs.) according to set procedures.
- Adhere to company safety rules and policies, on and off the road.
- Interact in a positive and a professional manner with customers and general public while delivering packages.
- Use handheld device to deliver packages, track progress, and relay data to management.
- Perform vehicle inspections: ensure vehicle is clean, fueled, and in good operating condition at all times for the following workday.
- Complete additional station duties as assigned.
Child and Youth Programs Assistant
JBSA Lackland AFB
San Antonio, United States
06.2016 - 08.2019
- Support children in physical, emotional, and psychological development.
- Keeping the overall health of the children in good health and interaction with the children as well as their parents.
- Sanitizing all tools and equipment for use, providing breakfast/snack for children.
- Bringing the children to and from school while under the care of the program.
- Accountability of all children to and from Youth Center and field trips around San Antonio, Texas.
Education
B.Sc. - Healthcare Administration
Concorde University
Kansas City, MO06-2022
A.S. - Biology/Pre-nursing
San Antonio Colleges
San Antonio, TX06-2019
High School Diploma -
Kadena AFB
Okinawa-shi, Japan06-2015
Skills
- Microsoft Office proficiency
- Email communication
- Mac and Microsoft applications
- Financial analysis
- Stress management
- Customer service excellence
- Critical thinking
- Positive mindset
- Effective communication
- Attention to detail
- Policy interpretation
- Claims investigations
- Decision-making
References
- Joanna Rios, Lackland Air Force Base Youth Center, joanna.rios@us.af.mil, (210) 324-7822
- John Morgan, WellAware, johnmorgan@wellaware.us, (210) 542-8047
- Rafael Salazar, WellAware, rafaelsalazar@wellaware.us, (210) 838-4099
References
References available upon request.
Timeline
Property Damage Auto Adjuster
Allcat LLC
10.2022 - Current
Production Technician (Contract)
WellAware
05.2022 - 08.2022
Delivery Route Driver
ELM LLC
12.2019 - 05.2022
Child and Youth Programs Assistant
JBSA Lackland AFB
06.2016 - 08.2019
B.Sc. - Healthcare Administration
Concorde University
A.S. - Biology/Pre-nursing
San Antonio Colleges
High School Diploma -
Kadena AFB