Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathaniel Rivera

Deer Park

Summary

Dynamic professional with leadership experience at Starbucks Coffee Company, excelling in employee training and customer service. Proven ability to enhance team performance through customized coaching and clear communication. Skilled in POS system operation and committed to health and safety compliance, consistently elevating customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Barista Trainer

STARBUCKS COFFEE COMPANY
06.2023 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Developed customized training programs tailored to individual barista needs and skill levels.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.

Online Personal Shopper

Walmart
03.2021 - 10.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Transparent and listened to customer problems to make sure they know i cared about the situation.
  • Answered phones to solve issues online or to help make a purchase.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Education

No Degree - Radiography

San Jacinto College
Pasadena, TX
01-2028

High School Diploma -

Deer Park Highschool
Deer Park, TX
05-2022

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • POS system operation
  • Microsoft Office
  • Employee training
  • Clear communication
  • Customer Service
  • Time management

Timeline

Barista Trainer

STARBUCKS COFFEE COMPANY
06.2023 - Current

Online Personal Shopper

Walmart
03.2021 - 10.2022

No Degree - Radiography

San Jacinto College

High School Diploma -

Deer Park Highschool

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