Nathaniel Rivera
Deer Park
Summary
Dynamic professional with leadership experience at Starbucks Coffee Company, excelling in employee training and customer service. Proven ability to enhance team performance through customized coaching and clear communication. Skilled in POS system operation and committed to health and safety compliance, consistently elevating customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Barista Trainer
STARBUCKS COFFEE COMPANY
5510 Spencer Hwy Pasadena, Tx 77505
06.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Online Personal Shopper
Walmart
La Porte, TX
03.2021 - 10.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Transparent and listened to customer problems to make sure they know i cared about the situation.
- Answered phones to solve issues online or to help make a purchase.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
No Degree - Radiography
San Jacinto College
Pasadena, TX01-2028
High School Diploma -
Deer Park Highschool
Deer Park, TX05-2022
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- POS system operation
- Microsoft Office
- Employee training
- Clear communication
- Customer Service
- Time management
Timeline
Barista Trainer
STARBUCKS COFFEE COMPANY
06.2023 - Current
Online Personal Shopper
Walmart
03.2021 - 10.2022
No Degree - Radiography
San Jacinto College
High School Diploma -
Deer Park Highschool