Nathaniel Thibideau
Taco Bell
Ravenna,OH
1
Certification
5
years of professional experience
I am an operations and customer service professional who quickly advanced into business management, gaining hands-on experience in team scheduling, financial tracking, and inventory management. Backed by a Customer Service Specialist certification, I have a proven track record of successfully resolving client issues, upselling services, and protecting company assets. Beyond my management background, my training in computer technology provides me with practical skills in Python programming, hardware troubleshooting, and the Microsoft Office Suite. I am eager to bring this unique mix of leadership, customer care, and technical knowledge to a long-term role in a professional environment.
Work History
Manager
1 Year 3 Months- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Supported team in maintaining health, safety, and operational standards in store. Applied ServSafe training to promote a clean and secure customer environment.
- Managed customer escalations to ensure prompt resolution of conflicts, maintaining high levels of customer satisfaction.
- Developed employee schedules and strategically deployed staff during high volume periods to optimize productivity and meet the business needs.
- Analyzed usage data to determine accurate product ordering, supporting operational efficiency and waste reduction.
- Directed daily financial operations, including accurate register counts, safe audits, processing and placing money orders, and meticulous digital and physical financial logging to ensure strict adherence to corporate standards.
Team Member
8 Months- Oversaw front of house operations, ensuring accurate processing of customer orders and efficient handling of POS transactions and cash management.
- Executed food preparation processes to guarantee compliance with health and safety regulations.
- Accomplished multiple tasks within established timeframes.
- Operated kitchen equipment safely and effectively, adhering to operational guidelines.
- Contributed to sales goals through upselling menu items and promoting special offers.
- Learned all required tasks quickly to maximize performance.
Customer Service Representative
8 Months- Facilitated client engagement through effective communication of service tiers, enhancing customer understanding and promoting recurring monthly memberships.
- Executed thorough pre-service inspections of client vehicles, ensuring accurate documentation of pre-existing damage to mitigate company liability.
- Facilitated independent resolution of client dissatisfaction and strategically de-escalated complaints using retention tools such as complimentary services.
- Managed client intake processes to enhance service delivery and maintain high-quality customer experiences.
Education
No Degree - Robotics And Computer Engineering
- Developed proficiency in Python programming and Boolean algebra to write, test and execute complex operational codes.
- Built and programmed robotic systems from the ground up. Hands on experience soldering circuit boards and applying electrical engineering mathematics to calculate voltage, current, and resistance.
- Gained comprehensive knowledge of computer hardware and IT troubleshooting, alongside mastery of the Microsoft Office Suite for data tracking and documentation.
High School Diploma
Skills
Team leadership
Technology and Software Proficiency
Paradox
Microsoft Office Suite
Python (Programming Language)
IT Troubleshooting and Computer Hardware
Operations Management
Financial Reconciliation
Inventory Management and Forecasting
Vendor Relations
ServSafe Certification
Customer Service Specialist Certification
Certification
Customer Service Specialist Certification from ETA International
1/19/22-Lifetime
ServSafe Certification
12/28/25-12/28/30
Independent Projects
- Independently source, assemble, and troubleshoot custom desktop computers, requiring a strong understanding of hardware comparability, power distribution, and thermal management.
- Actively learning new programming languages and applying them to develop custom video games and software, demonstrating strong problem solving skills and self taught technical adaptability.
- Classically trained in multiple instruments (guitar, piano, drums) with hands on experience using digital audio workstations to compose, mix, and produce physical and digital music.
Timeline
Manager
Taco Bell
05.2025 - CurrentRead More
Team Member
Jersey Mikes
09.2023 - 05.2024Read More
Customer Service Representative
Clean Express Auto Wash
09.2021 - 05.2022Read More
Maplewood Career Center
No Degree from Robotics And Computer Engineering
Read More
Ravenna High School
High School Diploma
Read More