Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Velasquez

Fort Worth

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Server

Texas Roadhouse
04.2023 - Current
  • Learned to serve in a revolving door, very fast pace restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, and made sure the bar had supplies they were short on.
  • Learned to build a relationship with the guests at the table while also having great table turn times.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.


Waiter

Café Sicilia
10.2022 - 04.2023
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Used cash registers and credit card machines to cash out customers
  • Carried out complete opening, closing and shirt change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Have served a table of 20

Cashier, Cook, and Shift Lead

Wingstop – Trophy Club
01.2020 - 10.2022
  • Conducted inventory counts by adding each item in stock and documenting in computer system
  • Learned duties for various positions and provided back up at key times
  • Prepared multiple orders during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Tallied cash drawer at beginning and end of each work shift
  • Greeted customers entering store and responded promptly to customer needs
  • Preformed cash, card and check transactions to complete customer purchases
  • Stored food in designated containers and storage areas to prevent cross contamination and spoilage
  • Check food items for freshness and provided feedback to supervisor for removal.

Education

Associate of Business Administration - Business Management

TCC
Lake Worth, TX
12.2025

High School Diploma -

Byron Nelson High School
Roanoke, TX
05.2021

Skills

  • Dining Customer Service
  • Dining Room Preparation and Organization
  • Check Payment Processing
  • Kitchen and Food Handling Experience
  • Operated Cash Register
  • Have been top 10 in the market as a server for roadhouse
  • POS system operation
  • Organization

Timeline

Server

Texas Roadhouse
04.2023 - Current

Waiter

Café Sicilia
10.2022 - 04.2023

Cashier, Cook, and Shift Lead

Wingstop – Trophy Club
01.2020 - 10.2022

Associate of Business Administration - Business Management

TCC

High School Diploma -

Byron Nelson High School

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