Nathaniel Wratten
McAllen,TX
Summary
Dedicated food industry expert with strong communication and food management skills, adept at delivering exceptional service and guaranteeing customer satisfaction during busy hours.
Overview
8
8
years of professional experience
Work History
Server
Darden Restaurant Group
McAllen, Texas
04.2016 - 11.2018
- Managed food and beverage orders during peak hours, ensuring prompt service and customer satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation, enhancing overall dining experience.
- Maintained cleanliness and organization of dining and service areas.
- Processed payments accurately using point-of-sale systems.
- Provided exceptional customer service, addressing needs and inquiries to foster a welcoming environment.
Server
Darden Restaurants-Red Lobster
McAllen, Texas
02.2013 - 12.2015
- Collaborated with team members to deliver efficient meal service during peak hours.
- Cleared tables promptly to maintain a clean dining environment.
- Assisted team members during busy shifts to optimize service flow.
- Refilled ice buckets, water pitchers, and wine glasses to ensure guest satisfaction during service.
Host
Dennys Restaurant
Edinburg, Texas
03.2011 - 04.2012
- Greeted guests warmly and ensured a positive dining experience.
- Coordinated table assignments and guest needs to enhance service flow for servers.
- Trained new hosts on procedures and customer service standards to ensure consistent guest experiences.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed high volume of incoming calls during busy shifts to uphold service quality.
Education
High School Diploma -
McAllen High School
2021 La Vista Ave McAllen Tx 78501Skills
- Food and beverage management
- Point-of-sale operation
- Staff training
- Attention to detail
- Adaptability under pressure
- Team collaboration
- Effective communication
Timeline
Server
Darden Restaurant Group
04.2016 - 11.2018
Server
Darden Restaurants-Red Lobster
02.2013 - 12.2015
Host
Dennys Restaurant
03.2011 - 04.2012
High School Diploma -
McAllen High School