Nathen Lewis
Toledo
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Repossession Agent
Intuitive auto recovery
Akron
10.2021 - Current
- Utilized GPS technology for efficient route planning during repossession tasks.
- Trained new employees on proper procedures for conducting repossessions.
- Performed skip tracing to locate individuals and vehicles.
- Drove company vehicle safely during transport of recovered assets.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
Owner/Operator
Nvt appliance, LLC
Akron
08.2019 - Current
- Managed daily operations of appliance sales and service.
- Oversaw inventory management and supply chain logistics.
- Trained staff on customer service techniques and product knowledge.
- Coordinated repair schedules for residential and commercial appliances.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Monitored customer feedback to enhance service quality and satisfaction.
Inbound Call Center Representative
StarTek
Mansfield
04.2017 - 07.2019
- Answered inbound calls and resolved customer inquiries efficiently.
- Provided accurate product information to enhance customer understanding.
- Documented customer interactions using the company's CRM system.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
Townsend Community School
Castalia, OHSkills
- Skip tracing
- Asset recovery
- Customer service
- Inventory oversight
- Problem resolution
- Training coordination
- Conflict resolution
- Team leadership
- Debt collection
- Relationship building
- Time management
- Contract management
- Risk management
- Operations management
- Regulatory compliance
- Data entry
- Payment processing
- Product upselling
Timeline
Repossession Agent
Intuitive auto recovery
10.2021 - Current
Owner/Operator
Nvt appliance, LLC
08.2019 - Current
Inbound Call Center Representative
StarTek
04.2017 - 07.2019
Townsend Community School