Nathleen Tennant
Naples,FL
Summary
Dynamic and dedicated professional with extensive experience in customer service at Boothbay Harbor Country Club. Proven ability to excel in high-pressure environments while demonstrating strong multitasking skills. Recognized for enhancing guest experiences and maintaining high standards of safety and organization. Committed to delivering exceptional service and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Boothbay Harbor Country Club
Boothbay Harbor, ME
05.2025 - 10.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Food Runner
Boothbay Harbor Country Club
Boothbay Harbor, ME
05.2025 - 10.2025
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Busser
Boothbay Harbor Country Club
Boothbay Harbor, ME
05.2025 - 10.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Dishwasher
Boothbay Harbor Country Club
Boothbay Harbor, ME
05.2025 - 07.2025
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Entertainment Coordinator
Royalton Negril
Jamaica
09.2023 - 04.2025
- Successfully coordinated entertainment lineups for various large-scale events, resulting in positive feedback from attendees and clients alike.
- Exceeded client expectations by consistently delivering high-quality entertainment experiences within established timelines and budgets.
- Streamlined communication between performers and event organizers for greater efficiency and satisfaction.
- Liaised with technical crews to guarantee smooth audiovisual setups and troubleshoot any potential issues before showtime.
- Elevated the overall guest experience by monitoring performance quality and addressing any issues promptly.
- Maintained a high level of client satisfaction through regular updates on event progress, addressing concerns as they arose.
Entertainment Coordinator
Azul Beach Resort by Karisma
Jamaica
01.2021 - 02.2022
- Successfully coordinated entertainment lineups for various large-scale events, resulting in positive feedback from attendees and clients alike.
- Liaised with technical crews to guarantee smooth audiovisual setups and troubleshoot any potential issues before showtime.
- Exceeded client expectations by consistently delivering high-quality entertainment experiences within established timelines and budgets.
- Collaborated with marketing teams to create promotional materials that effectively showcased upcoming events.
Gymnastics Coach
Jamaica School of Gymnastics
Jamaica
08.2020 - 02.2022
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Education
Mixed Studies
Manning’s School
Jamaica08.2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Safe food handling
- Reading comprehension
Timeline
Restaurant Hostess
Boothbay Harbor Country Club
05.2025 - 10.2025
Food Runner
Boothbay Harbor Country Club
05.2025 - 10.2025
Busser
Boothbay Harbor Country Club
05.2025 - 10.2025
Dishwasher
Boothbay Harbor Country Club
05.2025 - 07.2025
Entertainment Coordinator
Royalton Negril
09.2023 - 04.2025
Entertainment Coordinator
Azul Beach Resort by Karisma
01.2021 - 02.2022
Gymnastics Coach
Jamaica School of Gymnastics
08.2020 - 02.2022
Mixed Studies
Manning’s School