Nathllely Whiting

I am the office Manager responsible to run every aspect of the business. This includes but are not limited to:

• First point of contact for customers, guests, and visitors.
• Manage check-in dates and track checkout times
• Ensure guest satisfaction by resolving complaints
• Increased accuracy and timeliness in managing financial transactions.
• Efficiently answer and process phone payments
• Implement efficient payment tracking system resulting in accurate records and timely payments.
• Inventory Control

• Worked remotely as a contract employee for The Department of Health and Human Services
• Assisted other departments with research projects involving large amounts of data entry.
• Organized files, updated customer information, and generated reports as requested.
• Supported TDEM by assisting with scheduling and data entry in their system

• Received and recorded packing slips of materials in the SAP system.
• Provided customer support in Spanish to clients from Mexico via email and phone
• Ensured accurate receipt and dispatch of drivers with necessary documentation for Customs crossings.
• Maintaining professionalism while answering calls and overseeing inventory management