NATNAEL DESTA
Gaithersburg,MD
Summary
Customer-focused professional with a solid background in retail and technology. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Committed to continuous learning and collaboration, ensuring smooth operations and a positive shopping experience Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Sales Associate
Burlington
Montgomery Village, Maryland
06.2026 - Current
- Assisted customers in selecting merchandise and offered product knowledge.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Guided customers in finding specific products, answered questions, and provided tailored product advice.
- Responded to customer inquiries and resolved issues promptly and courteously.
- Resolved customer concerns to improve satisfaction and foster positive shopping experiences.
- Organized sales floor to enhance product visibility and customer experience.
- Restocked merchandise shelves to maintain inventory levels and store appearance.
- Executed floor moves, merchandising, display maintenance, and housekeeping to ensure sales areas remained well-stocked and organized.
- Worked with fellow sales team members to achieve group targets.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Officer / Customer Service Consultant
Dubai, United Arab Emirates
Dubai
07.2023 - 12.2024
- Provided friendly, respectful, and efficient service to 50+ customers per shift during peak hours
- Guided customers in product selection and addressed pricing questions and general inquiries to enhance shopping experience
- Resolved returns and customer concerns through active listening and effective problem-solving
- Maintained clean, organized shelves and displays to support a positive shopping experience
- Tracked inventory levels and notified supervisors of low-stock items to ensure product availability
- Worked closely with team members to meet daily store goals and maintain smooth operations
Education
Bachelor of Science - Computer Science
Unity University
Addis Ababa Ethiopia 12-2021
Skills
- Customer service
- Customer assistance
- Communication skills
- Merchandising Techniques
- Stock Monitoring
- Register Operations
- Cash handling
- Store Compliance
- Time Management & Reliability
- Time management
- Team collaboration
- Communication skills
- Product Training
- Communication skills
Languages
English
Full Professional
amharic
Native/ Bilingual
Timeline
Sales Associate
Burlington
06.2026 - Current
Sales Officer / Customer Service Consultant
Dubai, United Arab Emirates
07.2023 - 12.2024
Bachelor of Science - Computer Science
Unity University