Summary
Overview
Work History
Education
Skills
Timeline
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Natorie Miles

Rockwall,TX

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

7
7
years of professional experience

Work History

Service Manager

Chipotle Grill
06.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Provide exceptional guest experiences, consistently adhering to company service standards throughout all front-of-house operations.
  • Strengthen team communication skills through regular staff meetings, promoting open dialogue and constructive feedback exchange.
  • Ensure consistent food quality, working closely with the kitchen staff to maintain high standards of preparation and presentation.
  • Carefully interviewed, selected, trained, and supervised staff.

General Manager

Taco Bell
08.2018 - 10.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Social Media Associate

Genpact
11.2019 - 03.2023
  • Created engaging content to keep social media channels updated and on brand.
  • Managed Facebook content to keep brand messages consistent.
  • Maintained company's online social presence and created branded communications for social media campaigns.
  • Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
  • Reported social media performances and engaged with digital communities to build positive regard for company.

Education

High School Diploma -

North Texas Job Corps
McKinney, TX
07-2010

Skills

  • Problem resolution
  • Leadership and team building
  • Team player
  • Operations management
  • Staff training
  • Inventory control
  • Goal setting
  • P&L management
  • Labor cost controls
  • Deadline oriented
  • Strategic planning
  • Staffing
  • Performance evaluations
  • Workflow planning

Timeline

Service Manager

Chipotle Grill
06.2024 - Current

Social Media Associate

Genpact
11.2019 - 03.2023

General Manager

Taco Bell
08.2018 - 10.2023

High School Diploma -

North Texas Job Corps

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Natorie Miles