Natosha Jackson
Grand Prairie,TX
Summary
Results oriented professional with comprehensive analytical skills that identify efficient processes. Excellent customer service agent, who builds relationships at all levels within the organization. Experienced in creating strategic initiatives to meet organizational goals and a proficient negotiator with a strong work ethic. Seeking an opportunity to join your organization to partner with management in promoting employer branding and meeting strategic goals to positively impact your bottom line.
Overview
22
22
years of professional experience
Work History
Enrollment Recruiter
Academic Partnerships
01.2012 - Current
- Recommend, recruit and aid in enrolling students into a higher education programs via telephone
- Follow up with and present accurate and detailed information to prospective students through the admissions process from application to starting their program
- Communicate effectively to assist prospective students to complete the admissions process and maintain all required paperwork and data entry in an accurate and timely manner
- Ensures timely and accurate resolutions to all student issues related to enrollment services
Educational Recruiter
ITT Technical Institute
01.2012 - 12.2012
- Conduct telephone screening and face to face interviews with prospective students to determine their educational needs
- Leverage resources to increase enrollment
- Mentor and assist students with admissions process
National Sales Recruiter
Encore
01.2011 - 12.2012
- Establishes recruiting requirements by studying organization plans and objectives to recruit qualified candidates
- Builds applicant sources by researching and contacting community services, media, and internet sites
- Determines applicant qualifications by interviewing, analyzing response, verifying references and comparing qualifications to job requirements
Post Close Auditor
CoreLogic
01.2010 - 12.2011
- Audit loan files and documents executed at closing in order to meet regulatory and investor requirements
- Perform detailed audits of mortgage closing documents in comparison with client’s loan origination system
- Communicate with internal and external parties to obtain documentation that will clear open loan stipulations
Collections Debt Representative
Regus
01.2009 - 12.2010
- Obtaining and processing customer’s credit cards before collection activities proceed
- Assist center managers with client inquiries concerning internal account issues
- Providing and assuring customer satisfaction between center and corporate levels
Lease Maturity Advisor
Chrysler Financial
01.2006 - 12.2009
- Communicate end of lease options to customers while negotiating contract deals to positively impact retention within the company
- Accountable for organizing a size of four hundred or more accounts daily
- Multi-task to compile client paperwork, while handling inbound calls
Portfolio Service Representative
Chrysler Financial
01.2004 - 12.2006
- Evaluated status of unpaid accounts and implemented processes to reduce delinquencies
- Initiated collection conversations with clients, demonstrating a sense of urgency
- Managed assigned accounts daily to maintain accurate financial analysis and trend reports
Customer Service Representative
Chrysler Financial
01.2003 - 12.2004
- Provided the highest caliber of service possible while demonstrating professionalism and efficiency
- Engaged in problem resolution, while promoting client satisfaction
- Analyzed client accounts, professionally responding to specific inquiries
Education
Masters of Science - Psychology
University of Phoenix
Dallas, TX01.2011
Bachelor of Arts - Communications
Clark Atlanta University
Atlanta, Ga.01.2002
Skills
- Customer Service
- Sales
- Training
- Human Resources
- Proficient in Microsoft Office
Timeline
Enrollment Recruiter
Academic Partnerships
01.2012 - Current
Educational Recruiter
ITT Technical Institute
01.2012 - 12.2012
National Sales Recruiter
Encore
01.2011 - 12.2012
Post Close Auditor
CoreLogic
01.2010 - 12.2011
Collections Debt Representative
Regus
01.2009 - 12.2010
Lease Maturity Advisor
Chrysler Financial
01.2006 - 12.2009
Portfolio Service Representative
Chrysler Financial
01.2004 - 12.2006
Customer Service Representative
Chrysler Financial
01.2003 - 12.2004
Masters of Science - Psychology
University of Phoenix
Bachelor of Arts - Communications
Clark Atlanta University
Similar Profiles
Brianna AllenBrianna Allen
Recruitment & Engagement Specialist at Academic PartnershipsRecruitment & Engagement Specialist at Academic Partnerships
Tiffany HallTiffany Hall
Director Account Manager at Academic PartnershipsDirector Account Manager at Academic Partnerships
Stephanie RacineStephanie Racine
Student Engagement Specialist at Risepoint (Formerly Academic Partnerships)Student Engagement Specialist at Risepoint (Formerly Academic Partnerships)
Garrett DodsonGarrett Dodson
Store Manager at Chicken ExpressStore Manager at Chicken Express
Julia GetteJulia Gette
Retail Preformance/Sales Operations Manager at Neiman MarcusRetail Preformance/Sales Operations Manager at Neiman Marcus