Natoshea Hamilton

• Oversaw daily front desk operations and guest services, ensuring smooth and efficient guest experiences.
• Handled check-ins, check-outs, reservations, and guest inquiries.
• Resolved guest concerns and ensured excellent customer satisfaction.
• Supervised front desk staff while coordinating with housekeeping and maintenance to maintain high service standards.
• Processed payments, maintained guest records, and prepared daily reports.

• Demonstrated expertise in various cutting techniques such as clipper cuts, scissor cuts, fades, and razor cuts
• Consulted with clients to understand desired hairstyles and provided tailored advice on styles that enhance face shape, hair type, and lifestyle
• Maintained clean and organized work area to ensure safe and hygienic environment for clients and staff, promoting health and comfort
• Managed appointment scheduling system efficiently to minimize wait times for clients while maximizing productivity
• Cultivated strong client relationships by delivering exceptional customer service and personalized attention to detail, fostering loyalty and repeat business

• Greeted and welcomed visitors, creating a welcoming atmosphere that reflected positively on the company

• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments

• Scheduled appointments and maintained calendars for multiple executives

• Maintained organized reception area, promoting a clean and professional environment

• Assisted with administrative tasks such as filing, data entry, and document preparation • Responded to inquiries from clients and employees promptly, ensuring accurate information was provided or directing them to appropriate resources for assistance

• Handled sensitive documents with confidentiality and discretion