Natsuki Wakamatsu
Queens
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
1993
1993
years of post-secondary education
Work History
Server
sake bar HAGI
New York
11.2021 - Current
- Provided exceptional customer service in a fast-paced sake bar environment.
- Assisted guests in selecting sake based on their preferences and palate.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely order delivery.
- Managed reservations and seating arrangements for optimal guest experience.
- Supported team members by training new servers on bar procedures and protocols.
- Educated customers about sake varieties and traditional Japanese drinking culture.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Yama Sushi Restaurant
New York
09.2011 - 02.2020
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Kawagoe High School
Yokkaichi, MieSkills
- Customer service
- Order management
- POS operation
- Sake knowledge
- knowledge of Japanese food
- Highly communication skills
- Language : Japanese/English
Languages
Japanese
Native/ Bilingual
English
Professional
Legal status in U.S.
- GreenCard
Timeline
Server
sake bar HAGI
11.2021 - Current
Server
Yama Sushi Restaurant
09.2011 - 02.2020
Kawagoe High School