Natsumi Ide
Office Assistant
Renton,WA
Summary
Dynamic and detail-oriented professional with extensive experience and a proven track record in office administrative support and software quality assurance. Skilled in data entry and handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Bilingual in English and Japanese, I thrive in collaborative environments, consistently delivering high-quality results.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Office Assistant
Seattle Central College / International Programs
08.2017 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
Software Quality Assurance Engineer
Self-Employed / Vendor for Lionbridge
09.2012 - 05.2018
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Provided valuable feedback during design reviews, helping shape software solutions that met both functional requirements and user expectations.
- Completed in-depth usability testing on Windows and Android mobile devices.
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
Software Development Engineer in Test
Amazon.com
01.2006 - 12.2006
- Collaborated with development team to identify and resolve software defects before release.
- Enabled faster issue resolution by creating clear and concise bug reports with detailed steps for reproduction.
- Performed routine pre-flight testing on both US and Japanese web pages before pushing contents to the live environment
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
Software Test Engineer
EPSON Imaging Technology Center
06.2005 - 12.2005
- Enhanced product reliability through thorough functional, regression, and performance testing on printer drivers.
- Optimized testing workflow by developing test plans, schedules, and sign-off criteria prior to release to production.
- Conducted thorough performance testing, ensuring software stability under heavy load.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Bilingual Account Service Support Representative
Corbis
04.2004 - 04.2005
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Conducted thorough research to provide accurate information to customers, enhancing their overall experience with the company.
- Developed strong relationships with Japanese customers, fostering trust and loyalty through exceptional service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Technical Translator
West Japan Engineering Consultants, Inc
03.2002 - 12.2003
- Translated various business documents from English to Japanese.
- Assisted in the development of company-wide glossaries, promoting consistency across translated materials.
- Interpreted conversations between foreign language-speaking clients and others.
Software Test Data Analyst
Bowne Global Solutions
09.2000 - 01.2002
- Analyzed data and complied test data to be utilized in speech and language technology development for Microsoft products.
- Wrote SQL queries and ran routine reports in database to assure the quality of test data.
- Conducted testing and evaluation of internal software tools.
Education
Certificate of Technical Studies - Software Testing / Database Testing
Bellevue College
Bellevue, WA 01.2005 - 04.2005
Bachelor of Arts - Linguistics
Western Washington University
Bellingham, WA 04.1996 - 08.2000
Skills
Data entry
Meticulous attention to detail
Administrative support
Prioritizing work
Organizing and categorizing
Strong problem solver
Dedicated team player
Japanese fluency
Timeline
Office Assistant
Seattle Central College / International Programs
08.2017 - Current
Software Quality Assurance Engineer
Self-Employed / Vendor for Lionbridge
09.2012 - 05.2018
Software Development Engineer in Test
Amazon.com
01.2006 - 12.2006
Software Test Engineer
EPSON Imaging Technology Center
06.2005 - 12.2005
Certificate of Technical Studies - Software Testing / Database Testing
Bellevue College
01.2005 - 04.2005
Bilingual Account Service Support Representative
Corbis
04.2004 - 04.2005
Technical Translator
West Japan Engineering Consultants, Inc
03.2002 - 12.2003
Software Test Data Analyst
Bowne Global Solutions
09.2000 - 01.2002
Bachelor of Arts - Linguistics
Western Washington University
04.1996 - 08.2000