Summary
Overview
Work History
Education
Skills
References
Timeline
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Nautica Vega

York,Pennsylvania

Summary

Remarkable professional with experience delivering a superior level of customer service to customers. Proven to run the front desk, keep customers satisfied, and resolve any conflicts. Technically-savvy, friendly, punctual, and always prepared for any challenge.

Overview

8
8
years of professional experience

Work History

Front End Supervisor

Giant Food Stores
York, PA
07.2021 - Current
  • Trained new cashiers on checkout procedures and customer service standards.
  • Supervised daily operations of the front-end team to ensure efficient service.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Addressed customer inquiries and resolved complaints in a timely manner.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed scheduling to maintain adequate coverage during peak hours.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Customer Service Associate

Lowes Home Improvement
York, PA
01.2018 - 06.2021
  • Processed transactions accurately using point-of-sale systems.
  • Maintained store organization by restocking shelves and arranging displays.
  • Trained new associates on company policies and customer service standards.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Handled cash register operations accurately during peak times.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Education

Some College (No Degree) - Education

Harrisburg Area Community College
Harrisburg, PA

Some College (No Degree) - Chemistry

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Customer service
  • Employee training and development
  • Team collaboration
  • Conflict resolution strategies
  • Task delegation skills
  • Time management
  • Cash handling accuracy
  • Fraud prevention
  • Staff supervision
  • Quick learner
  • Systems and software expertise
  • Problem-solving skills
  • Listening skills

References

References available upon request.

Timeline

Front End Supervisor

Giant Food Stores
07.2021 - Current

Customer Service Associate

Lowes Home Improvement
01.2018 - 06.2021

Some College (No Degree) - Education

Harrisburg Area Community College

Some College (No Degree) - Chemistry

Harrisburg Area Community College
Nautica Vega