Navaya Colon
Hope,AR
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Longhorn Steakhouse
04.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Server
Big Mac's Barbecue
06.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Entrepreneurial Studies
Southern Arkansas University
Magnolia, AR05-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Handling complaints
- Reservation handling
- Coordinating tasks
- Judgment and decision making
Timeline
Restaurant Hostess
Longhorn Steakhouse
04.2024 - Current
Server
Big Mac's Barbecue
06.2022 - 01.2023
No Degree - Entrepreneurial Studies
Southern Arkansas University
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