Summary
Overview
Work History
Education
Skills
Timeline
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Navia Pettway

Austell,Georgia

Summary

Driven professional with a proven track record at Publix, adept in customer service and teamwork. Excelled in enhancing store performance through effective stock management and fostering customer loyalty. Demonstrated expertise in cash register operation and problem-solving, contributing to a positive shopping environment. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Sales Associate

Shoe Dept
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Grocery Clerk

Publix
08.2020 - Current
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Operated cash register to accurately process and record customer payments.
  • Unloaded heavy boxes
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.

Education

Cypress Creek High School
Orlando, FL
08.2020

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Goal-Oriented

Exceptional customer service

Cash Register Operation

Stocking and Receiving

Timeline

Grocery Clerk

Publix
08.2020 - Current

Sales Associate

Shoe Dept

Cypress Creek High School

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Navia Pettway