Navin Kumar Sharma
47 Sawmill Forest Drive, Bluffton,SC
Summary
Accomplished Assistant General Manager at The Sea Pines Resort, adept in operations management and strategic planning, significantly enhanced guest experience and bar profitability. Expert in employee relations and training, fostering team leadership, and driving business growth. Achieved notable revenue increase through innovative menu development and cost control.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
The Sea Pines Resort
05.2022 - 09.2024
- Maintain rigorous adherence to Hygiene and Safety standards.
- Hiring, training, and managing food and beverage staff.
- Forecasting, planning, sourcing, and ordering beverages to stock the bar and fridges.
- Cultivated effective relationships with essential vendors in the food and beverage industry.
- Managing daily food and beverage operations.
- Oversee and supervise the welcoming of Guests.
- Process customer complaints patiently.
- Always strive towards an exceptional Guests experience.
- Assisting with marketing events.
- Managing food and beverage operations within budget and to the highest standards.
- Preserve excellent levels of internal and external customer service.
- Handled payroll functions accurately and efficiently.
Bar Supervisor
Hilton Head Marriott Resort & Spa
09.2018 - 04.2022
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Increased bar revenue through development and marketing of featured cocktails.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Completed bar opening and closing procedures.
Bartender
The Leela Ambience Convention Hotel
06.2015 - 07.2018
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
MBA - International Hotel Management
INLEAD
05.2015
Bachelor of Arts - Social Sciences
DDU Gorakhpur
07.2012
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Budget control
- Workflow coordination
- Payroll administration and timekeeping
Timeline
Assistant General Manager
The Sea Pines Resort
05.2022 - 09.2024
Bar Supervisor
Hilton Head Marriott Resort & Spa
09.2018 - 04.2022
Bartender
The Leela Ambience Convention Hotel
06.2015 - 07.2018
Bachelor of Arts - Social Sciences
DDU Gorakhpur
MBA - International Hotel Management
INLEAD
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