Nayalee Morales
Ridgewood,United States
Summary
Dedicated sales associate with strong customer service skills and inventory management experience. Skilled in visual merchandising and product knowledge, committed to creating welcoming shopping environments that enhance customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Thrifty Vintage Shop
Philadelphia, PA
09.2018 - 08.2024
- Assisted customers with product selection and provided personalized recommendations.
- Managed inventory by organizing and restocking vintage merchandise on the sales floor.
- Processed transactions accurately using point-of-sale systems and maintained cash register balance.
- Engaged with customers to create a welcoming shopping environment and addressed inquiries.
- Collaborated with team members to create visually appealing displays that showcased products.
- Monitored store cleanliness and ensured adherence to visual merchandising standards.
- Trained new sales associates on store policies, procedures, and customer service techniques.
- Implemented promotional strategies to highlight seasonal items and attract customer interest.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Resolved customer inquiries and concerns promptly to ensure a positive shopping experience.
Education
Associate of Science -
Kingsborough Community College
Brooklyn, NY06-2024
High School Diploma -
The Whitestone Academy
Whitestone, NY06-2021
Skills
- Customer service
- Inventory management
- Point-of-sale systems
- Visual merchandising
- Product knowledge
- Customer relationship management
- Transaction processing
- Problem solving
- Time management
Accomplishments
High Honor Roll Society. National Honor Society Membership Outstanding Leadership And Citizenship Award Basketball Tournament First Place Team
Languages
English/Spanish
Full Professional
Certification
- Associate in Science (A.S) GPA 4.0 High School Diploma Business Administration
References
References available upon request.
Timeline
Sales Associate
Thrifty Vintage Shop
09.2018 - 08.2024
Associate of Science -
Kingsborough Community College
High School Diploma -
The Whitestone Academy