Nayan Jimenez

New York City,New York

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

years of post-secondary education

Work History

Service Manager

Lepainquotidien

New York City, NY

03.2018 - 02.2020

Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Bachelor of Science - Management And Business

Skidmore College

Saratoga Springs, NY

09.2012 - 05.2016

Skills

Fluent in Spanish

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Timeline