NAYDA VELASCO
South El Monte,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Sr. Properties Specialist/Project Coordinator
Central Pacific Bank
Honolulu, HI
04.2024 - Current
- Resolved issues raised by branch employees promptly to maintain operational efficiency.
- Established relationships with vendors providing services such as landscaping, pest control, janitorial services.
- Coordinated maintenance services across properties, scheduling repairs to minimize disruption.
- Processed branch employee requests and expedited maintenance to ensure timely service delivery.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Managed documentation and communication for project updates and status reports.
- Facilitated meetings to discuss project progress and address challenges.
- Developed project plans to outline tasks, responsibilities, and timelines.
- Led cross-functional teams to execute project plans and ensure timelines were met.
- Facilitated project meetings to drive collaboration among team members.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Property Management Assistant
Golden Management Rental Property
El Monte, CA
12.2022 - 04.2023
- Oversaw daily operations, maintenance and administration of various properties.
- Maintained positive tenant relationships through prompt responses to inquiries and requests.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Investigated and resolved property complaints and violations, enhancing resident satisfaction and community atmosphere.
- Coordinated maintenance and contractor efforts, ensuring timely property turnovers after move-outs.
- Scheduled maintenance calls with vendors to ensure timely service.
- Responded quickly to emergency situations involving tenants or properties.
- Reviewed monthly financial statements for accuracy prior to submission.
Cooper Concierge/Loan Processor
MrCooper
Santa Ana, CA
12.2020 - 07.2022
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues
- Supported loan officer and underwriter teams by ensuring timely, judicious and accurate loan processing
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times
- Managed conditions sent from underwriting departments
- Evaluated financial statements and contacted institutions and customers to clarify details
- Secured repeat business through strong customer relationships and exceptional service
- Created and completed loan submission packages
- Guided customers in selecting suitable products and services based on needs, resulting in increased sales
- Built and maintained effective relationships with peers and upper management to drive team success
- Assisted sales personnel with technical solutions and client presentations to enhance customer engagement
- Used product knowledge to assist customers and suggest products
- Listened to customer needs to identify and recommend optimal refinance selections
- Handled client inquiries with exceptional professionalism and enthusiasm
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations
Receptionist/Administrator Assistant
United Agencies Insurance Inc
Burbank, CA
08.2016 - 12.2020
- Sorted and opened incoming mail, distributing envelopes to Account Managers and department personnel for timely processing
- Produced highly accurate internal and external office collateral, communications and forms such as letters and memoranda
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Coached new employees on administrative procedures and company policies to ensure compliance and performance standards
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Recommended process changes that enhanced accuracy and responsiveness in customer service department
- Coordinated and organized appointments for team meetings and client consultations.
Education
High School Diploma -
South El Monte High School South
El Monte, CA06-2004
Skills
- BranchRenovations
- Loan origination
- Property Management
- Project management
- Maintenance Coordination
- Preventive Maintenance
- Financial analysis
- Data management
- Microsoft Excel
- Microsoft Office
- Adobe Acrobat expert
- Relationship building
- Vendor relations
- Supplier management
- Workflow improvement
- Discrepancy resolution
- Dispute resolution
- Critical thinking
- Decision Making
- Time management
- Customer focus
- Teamwork and Collaboration
- Conflict resolution
- Supplier management
Accomplishments
- Pono Award April 2026
- Employee Recognition July 2025 & October 2025
Timeline
Sr. Properties Specialist/Project Coordinator
Central Pacific Bank
04.2024 - Current
Property Management Assistant
Golden Management Rental Property
12.2022 - 04.2023
Cooper Concierge/Loan Processor
MrCooper
12.2020 - 07.2022
Receptionist/Administrator Assistant
United Agencies Insurance Inc
08.2016 - 12.2020
High School Diploma -
South El Monte High School South