Summary
Overview
Work History
Education
Skills
Timeline
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Naydelin Segura

Springdale,AR

Summary

Dynamic customer service professional with a proven track record at McDonald's, excelling in team collaboration and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and relationship building. Committed to learning and achieving new goals everyday.

Overview

4
4
years of professional experience

Work History

Sales Associate

Burlington
Rogers, AR
10.2025 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained organized merchandise displays to promote sales and customer engagement.
  • Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
  • Collaborated with team members to achieve daily sales goals and improve store performance.

Customer Service Manager

10Box
Russellville, AR
07.2024 - 08.2025

•Helped customers with money orders, refunds

•handling money

• quality checks of product

Cashier

10Box
Russellville, AR
05.2024 - 08.2025
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Handled cash, credit, and refunds while ensuring compliance with company policies and procedures.

Shift Manager

McDonald's
12.2023 - 05.2024
  • Supervised daily operations to ensure efficient service and high-quality food preparation.
  • Trained and mentored team members on operational procedures and customer service standards.
  • Managed inventory levels, ensuring timely restocking of supplies to meet demand.
  • Implemented safety protocols to maintain a secure working environment for staff and customers.

Crew Leader

McDonald’s
Russellville, AR
10.2022 - 05.2024
  • Trained new crew members on operational procedures and customer service standards.
  • Implemented process improvements that enhanced speed of service during peak hours.
  • Resolved customer complaints effectively, maintaining a positive dining experience.
  • Conducted shift briefings to communicate goals and reinforce teamwork among staff.
  • Ensured compliance with health and safety regulations throughout daily operations.

Crew Member

McDonald’s
Russellville, AR
03.2022 - 05.2024
  • Prepared and served food items according to safety and quality standards.
  • Operated cash register, processed transactions, and managed customer orders efficiently.
  • Collaborated with team members to maintain cleanliness and organization in work areas.
  • Assisted in training new crew members on operational procedures and customer service protocols.
  • Worked front counter, drive-thru and other areas.

Education

High School Diploma -

Pottsville High School
Pottsville, AR
05.2034

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Outgoing personality
  • Cash handling
  • Relationship building

Timeline

Sales Associate

Burlington
10.2025 - Current

Customer Service Manager

10Box
07.2024 - 08.2025

Cashier

10Box
05.2024 - 08.2025

Shift Manager

McDonald's
12.2023 - 05.2024

Crew Leader

McDonald’s
10.2022 - 05.2024

Crew Member

McDonald’s
03.2022 - 05.2024

High School Diploma -

Pottsville High School