
Customer-focused professional with experience in call center operations and medical office support. Skilled in communication, scheduling, problem-solving, and handling high-volume interactions. Known for delivering efficient, compassionate service while maintaining accuracy and strong customer relationships.
Patient relations and customer service
Medical records and EMR documentation
Insurance verification and billing
Transportation coordination
Time management and multitasking
Team leadership and training
Loss prevention and safety compliance
Cash handling and financial accuracy
Conflict resolution
Customer service
Call documentation skills