Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NAYELI GARCIA

Davenport,Florida

Summary

Customer-focused professional with experience in call center operations and medical office support. Skilled in communication, scheduling, problem-solving, and handling high-volume interactions. Known for delivering efficient, compassionate service while maintaining accuracy and strong customer relationships.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Soni Family Practice
Clermont, FL
03.2025 - Current
  • Manage high-volume inbound and outbound calls, assisting patients with appointments, inquiries, and follow-up care.
  • Update and maintain electronic health records and medical documentation.
  • Verify insurance, collect payments, and ensure accurate billing and posting.
  • Coordinate patient transportation when needed, ensuring timely access to care.
  • Support daily administrative operations including faxing, scanning, and correspondence.

Customer Service Representative - Mentor

Conduent
Ocoee, FL
10.2023 - 02.2025
  • Assisted customers with SunPass account setup, billing, disputes, and troubleshooting.
  • Educated customers on toll benefits and improved overall user satisfaction.
  • Trained new hires on customer service procedures, system usage, and communication standards.
  • Handled high-volume inbound requests regarding account management and refunds.

Front End Supervisor

Ross Dress for Less
Orlando, FL
03.2023 - 04.2024
  • Supervised front-end operations, ensuring efficient customer service and timely transaction processing.
  • Trained and mentored team members on best practices for register operations and customer engagement.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.

Area Supervisor

Ross Dress for Less
Orlando, FL
04.2021 - 03.2023
  • Managed cash handling, deposits, and analysis of daily overages/shortages.
  • Developed training programs for new staff, enhancing knowledge and service quality within the team.
  • Supervised daily operations of customer service team to ensure high-quality support and efficiency.
  • Monitored key performance indicators, ensuring alignment with organizational goals and customer satisfaction standards.

Education

High School Diploma -

Penn Foster High School
01.2020

Skills

Patient relations and customer service

Medical records and EMR documentation

Insurance verification and billing

Transportation coordination

Time management and multitasking

Team leadership and training

Loss prevention and safety compliance

Cash handling and financial accuracy

Conflict resolution

Customer service

Call documentation skills

Languages

Spanish

Timeline

Call Center Representative

Soni Family Practice
03.2025 - Current

Customer Service Representative - Mentor

Conduent
10.2023 - 02.2025

Front End Supervisor

Ross Dress for Less
03.2023 - 04.2024

Area Supervisor

Ross Dress for Less
04.2021 - 03.2023

High School Diploma -

Penn Foster High School
NAYELI GARCIA