Nayeli Loya
JPMorgan Chase
Fort Worth,TX
1
Language
11
years of professional experience
Dedicated with expertise in enhancing customer satisfaction through effective communication and analytical problem-solving. Proven ability to streamline operations and manage cash efficiently.
Work History
Associate Banker
3 Months- Assisted clients with account inquiries and transaction requests to enhance customer satisfaction.
- Collaborated with team members to streamline operational procedures, improving workflow efficiency.
- Utilized banking software to manage customer accounts and maintain accurate records of transactions.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Quality Assurance Inspector
4 Years 8 Months- Conducted thorough inspections of aircraft seating components to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Utilized precision measuring tools and software for accurate assessment of product specifications.
- Trained new inspectors on quality assurance protocols and inspection techniques.
- Improved production efficiency with timely reporting of inspection results to relevant parties.
Lead Bank Teller
6 Years 4 Months- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers, improving service quality and transaction accuracy.
- Implemented process improvements that streamlined cash handling and reduced customer wait times.
- Collaborated with management to develop strategies for enhancing customer satisfaction and retention.
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
Education
High School Diploma
Skills
Customer Service-oriented
Risk management policies
Analytical thinking
Strategic planning
Reviewing documents
Analyzing data
Cash management
Languages
Spanish
Full Professional
Timeline
Associate Banker
JPMorgan Chase
07.2026 - CurrentRead More
Quality Assurance Inspector
Recaro Aircraft Seating Inc
11.2021 - 07.2026Read More
Lead Bank Teller
Wells Fargo
07.2015 - 11.2021Read More
North Side High School
High School Diploma
Read More