Nayeli Reyna Lopez
San Juan Capistrano,CA
Summary
- Professionalism
- Problem Solving
- Adaptability
Overview
3
3
years of professional experience
Work History
Patient Services Representative
Camino Health Center
San Clemente, CA
03.2022 - Current
- Appointment scheduling and coordinating follow-up care.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted with insurance verification
- Managed high call volume and directing calls appropriately for a resolution.
- Provided exceptional customer service to build strong relationships with patients
- Resolved patient complaints promptly, demonstrating empathy and understanding there situation
- Confirming psychiatrist appointments and assisting with
- Trained new staff on scheduling, answering calls and other office duties.
- Delivered support to the medical assistants in completion of processing paperwork to insurance
Sales Associate
Puma
San Clemente, CA
06.2021 - 03.2022
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted with inventory and restocking merchandise as needed
- Promoted special offers
- Participated in store audits ensuring accuracy
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used cash register and handling payments
- Answering customer questions relating to products and finding best match or accurate match
Education
Pharmacy Technician
College And Career Advantage
Mission Viejo, CAHigh School Diploma -
Capistrano Valley High School
Mission Viejo, CA06.2020
Timeline
Patient Services Representative
Camino Health Center
03.2022 - Current
Sales Associate
Puma
06.2021 - 03.2022
Pharmacy Technician
College And Career Advantage
High School Diploma -
Capistrano Valley High School