Nayelis Martinez
Naples
Summary
Reliable and customer-focused professional with experience in both retail and medical office environments. Proven ability to handle high-volume transactions accurately as a cashier, while delivering excellent customer service. Skilled in front desk operations including scheduling appointments, managing patient records, verifying insurance, and maintaining a welcoming and organized office environment. Strong communication, multitasking, and problem-solving skills with a commitment to efficiency and patient satisfaction
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Cashier
Sunshine Ace Hardware
Naples
08.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Answer high volume of phone calls
Front Desk Receptionist
Quality Medical Care
Naples
05.2023 - 12.2023
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Processed payments from customers using a variety of payment methods including credit cards.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Checked in patients
- Scheduled appointments
Education
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL 08.2023 - 08.2025
Palmetto Ridge Highschool
Naples , FLSkills
- Customer service
- Appointment scheduling
- Cash handling
- Data entry
- Phone handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Associate of Arts -
Florida SouthWestern State College
08.2023 - 08.2025
Front Desk Receptionist
Quality Medical Care
05.2023 - 12.2023
Cashier
Sunshine Ace Hardware
08.2022 - Current
Palmetto Ridge Highschool