Nayely Martinez
Pasadena,TX
Summary
Proven leader and skilled cashier at Papas BBQ, adept in customer service and cash handling, I significantly enhanced shopping experiences and team performance. Through mentoring and efficient transaction processing, I fostered customer loyalty and maintained financial accuracy, showcasing a flexible attitude and a commitment to excellence.
I was raised by a single mom and helped her raise all my siblings while she was at work. I love kids and have always wanted to work with children.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Papas BBQ
04.2018 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Education
Child Development
Deer Park High School
Deer Park, TX06.2023
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Flexible Schedule
- Coaching and Mentoring
Timeline
Cashier Team Lead
Papas BBQ
04.2018 - Current
Child Development
Deer Park High School
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