NAYELY QUINTANA
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
11
11
years of professional experience
Work History
ER Registrar
HCA Mountain Ridge
03.2024 - Current
- Processed payments, collected co-payments and deposits from patients.
- Collaborated with other departments such as laboratory, radiology, and pharmacy when verifying patient information.
- Maintained a positive attitude while interacting with patients and families during difficult situations.
- Ensured compliance with all federal, state, and local regulations related to healthcare privacy laws.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Performed daily audits of pre-registration activities to ensure accuracy of patient information within the system.
- Answered patient questions regarding registration and insurance processes.
- Scanned documents into the appropriate medical records according to established policies and procedures.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Secretary
Northwell Health
, NY
03.2023 - 01.2024
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Updated patient accounts with changes in insurance coverage or other relevant information.
- Performed data entry tasks such as entering new patient information into a computer system.
- Scheduled and confirmed patient appointments and consultations.
- Reviewed insurance information with patients and processed copays.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Assisted patients with canceling and rescheduling appointments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Front desk/ billing assistant
Apple Pro Rehab
Scarsdale, NY
03.2022 - 09.2022
Front desk receptionist
Van Siclen Chiropractic P.C
Bellerose, NY
10.2021 - 03.2022
Cashier/Order Fulfillment Associate
Macy's,1000
Valley Stream, NY
11.2016 - 03.2020
- Customer Service on purchases and returns, credit card payments and floor recovery
- Fullfilment: online order, buy online pick-up in store,pack merchandise or get it ready to send out to customer.
Customer Service
Scaturro Supermarket
Jamaica, NY
01.2016 - 11.2017
Cashier
Bagel Bin
Queens, NY
04.2014 - 09.2014
- Processed monetary transactions totaling an estimated amount of $100 daily
- Took food orders and assisted cooker with preparing them
- Executed some preparation cook duties for the following business day
- Maintained restaurant
Education
Cypress Hills Collegiate Preparatory High School
Brooklyn, New York06.2015
34th - Phlebotomy
Manhattan Institute: Allied Medical Training School
W, New York, NY07.2003
EKG Diploma -
Borough of Manhattan Community College
New York, NYSkills
- Appointment Scheduling
- Customer Service
- Microsoft Office (Word & PowerPoint)
- Meditech
- Some Epic system use
Languages
- Fluent in English & Spanish (written & spoken)
Timeline
ER Registrar
HCA Mountain Ridge
03.2024 - Current
Secretary
Northwell Health
03.2023 - 01.2024
Front desk/ billing assistant
Apple Pro Rehab
03.2022 - 09.2022
Front desk receptionist
Van Siclen Chiropractic P.C
10.2021 - 03.2022
Cashier/Order Fulfillment Associate
Macy's,1000
11.2016 - 03.2020
Customer Service
Scaturro Supermarket
01.2016 - 11.2017
Cashier
Bagel Bin
04.2014 - 09.2014
Cypress Hills Collegiate Preparatory High School
34th - Phlebotomy
Manhattan Institute: Allied Medical Training School
EKG Diploma -
Borough of Manhattan Community College