Nayenci Godoy
Miami,FL
Summary
i am a very hardworking person,i've been working for 5 years now. Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
4
4
years of professional experience
Work History
Hostess
Boucher Brothers
09.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Opened and closed seating sections according to volume of guests.
Gatekeeper
Miami Management,inc.
06.2022 - 10.2022
- Efficiently resolved any issues that arose during daily operations including technical difficulties or guest disputes.
- Handled cash transactions, issuing tickets or passes accurately while maintaining financial records.
- Trained new staff members on established gatekeeping procedures, fostering consistency in quality throughout the team''s operations.
- Contributed to team success by sharing best practices for gatekeeping procedures and collaborating with colleagues.
- Resolved customer problems and complaints.
Hospitality Team Member
McDonald's
10.2020 - 11.2021
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
Education
High School Diploma -
Miami Jackson Senior High School
1751 Nw 36th St Miami Fl 3314206-2022
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Exceptional communication
- Hospitality service expertise
- Safe food handling
- Food running
- Guest relations
- Guest seating
- Menu memorization
- Bill computation
Timeline
Hostess
Boucher Brothers
09.2022 - Current
Gatekeeper
Miami Management,inc.
06.2022 - 10.2022
Hospitality Team Member
McDonald's
10.2020 - 11.2021
High School Diploma -
Miami Jackson Senior High School
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