Naylani Ulloa
Cockeysville,MD
Summary
Motivated and adaptable professional with experience in hospitality and customer service. Skilled in training new team members and collaborating with diverse teams to enhance guest experiences and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
York Town Social
84 Cranbrook Rd, Cockeysville MD 21030
12.2025 - Current
- Assisted in training new hosts on procedures and customer service standards.
- Adapted to changing situations during busy shifts, maintaining composure under pressure.
- configured dinging areas for large parties and supplies high chairs to accommodate families with children.
- Consulted with guests regarding future catering needs and seating preferences prior to their arrival.
- Worked for 3 separate buildings within the restaurant. Fine dinning, social, and game rooms.
- Provided guest service across three distinct dinging venues: a fine dining, social restaurant, and a game room restaurant.
Host
Mothersgrille
2450 Broad Ave, Timonium, MD 21093
09.2025 - Current
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed waitlist and reservations using OpenTable system to optimize seating flow.
- Collaborated with kitchen and service staff to communicate guest needs effectively.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cross-trained to handle different restaurant roles, including serving, kitchen and to-go stations.
Pool Operator
Gebhart Properties
599 Cranbrook Road
08.2021 - Current
- Monitored pool water quality and chemical levels to ensure safety and compliance with health regulations.
- Conducted routine maintenance and repairs on pool equipment, enhancing operational efficiency.
- Trained new staff on safety protocols and best practices for pool operations.
- Developed and implemented cleaning schedules to maintain facility standards and improve guest satisfaction.
- Coordinated with vendors for timely supply deliveries, optimizing inventory management procedures.
- Collaborated with other team members to develop new programs that increased overall patron satisfaction at the facility.
- Ensured a safe swimming environment for patrons by consistently monitoring and enforcing pool rules and regulations.
- Identified potential hazards within the pool area, promptly addressing concerns to maintain a safe environment for all users.
- Organized special events at the pool such as swim meets or community gatherings, fostering a sense of camaraderie among patrons.
- Enhanced staff communication through regular meetings focused on current issues and future goals within the organization.
Front Desk Receptionist
Lykos Pharmacy
2101 York Rd, Timonium, MD 21093
03.2025 - 09.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records using pharmacy management software to enhance workflow efficiency.
- Coordinated communication between patients and healthcare providers, facilitating seamless service delivery.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
Dulaney Highschool
255 E Padoniai Rd, Timonium, MD 2109305.2025
Skills
- Customer service
- Multitasking proficiency
- relationship building
- adaptability
- event support & coordination
- community engagement
Certification
Lifeguarding
Certified pool operator
Languages
Spanish
Professional Working
English
Native or Bilingual
Volunteer at local church
I began volunteering with my church as a student during my junior year of high school and later served as a student leader through my senior year. After graduating, I continued as an adult volunteer, mentoring middle school students and helping lead activities that built a supportive and engaging environment. i regularly connected with students by attending their games, event, and church programs to encourage their growth and involvement. I also participated in service trips where we volunteered at food banks and supported communities in need. Through these experiences, i developed strong leadership, communication, and teamwork skills while making a meaningful impact on the students i mentored.
Timeline
Host
York Town Social
12.2025 - Current
Host
Mothersgrille
09.2025 - Current
Front Desk Receptionist
Lykos Pharmacy
03.2025 - 09.2025
Pool Operator
Gebhart Properties
08.2021 - Current
High School Diploma -
Dulaney Highschool