Nayleth Herrera
321-9995585
Orlando,FL
Summary
Dynamic Housekeeping Manager with a proven track record at Floridian Express Hotel, enhancing guest satisfaction through meticulous cleanliness and orderliness. Excelled in department coordination and staff evaluations, significantly improving team productivity. Skilled in cleaning practices and fostering strong working relationships, I bring a blend of hard and soft skills to elevate housekeeping standards.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
Floridian Express Hotel
01.2018 - 10.2024
- Placed orders for housekeeping supplies and guest toiletries.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Managed team productivity and workflow to exceed quality standards.
- Communicated repair needs to maintenance staff.
- Managed staff of 12 housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
Housekeeping Supervisor
Baymont By Wyndham Orlando/Interrnational Dr
04.2021 - 02.2023
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Housekeeping Room Attendant
Walt Disney World Company
01.2020 - 04.2021
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
MBA - Economics
Universidad De Carabobo
Barbula, Venezuela05-1998
Skills
- Vacuuming and sweeping
- Cleaning practices
- Cleaning and sanitation
- Staff evaluations
- Dusting furniture
- Department coordination
- Folding clean laundry
- Training and mentoring
Timeline
Housekeeping Supervisor
Baymont By Wyndham Orlando/Interrnational Dr
04.2021 - 02.2023
Housekeeping Room Attendant
Walt Disney World Company
01.2020 - 04.2021
Housekeeping Manager
Floridian Express Hotel
01.2018 - 10.2024
MBA - Economics
Universidad De Carabobo
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