Nayomy Ortiz
Vineland,NJ
Summary
I’ve worked at wawa since the summer before senior year, working all 3 different shifts. Capable of being flexible with hours. Team player willing to help in all areas keeping myself and others held to a standard. Always willing to help. Used to working fast paced as well as understaffed. Can de- escalate a situation with coworkers as well as with customers.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
Vineland , New Jersey
07.2022 - Current
- Answered phone calls concerning customer complaints, questions as well as employee call outs.
- Provided a welcoming atmosphere for customers and service to their needs. Such as help ordering, finding an item, question about an order etc.
- Handled register operations as well as lottery redemptions
- Followed food service beverage guidelines and health regulations.
- Maintained as well deep cleaned and organized cooking supplies and electronics
- Took special orders in person and over telephone, generating additional revenue every month.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Provided product recommendations based on customer needs.
- Kept work area neat, clean, and well-stocked at all times.
- Developed relationships with key clients through regular contact and follow-up communication.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Sergeant-at-Arms
High School Student Council
Vineland , NJ
09.2022 - 07.2023
- Collaborated with fellow student council peers to bring forth ideas and events for the school year
- Maintained a well organized meeting ensuring all fellow members have had a chance to express opinions and ideas as well as ensure everyone has played their role.
- Volunteered hours after school to decorate for school dances, spirit rallies and donation events.
Education
High School Diploma -
Cumberland County Educational Center
3400 College Dr06-2023
Skills
- Can work in a timely efficient matter
- Team player and collaborator
- Quick to pick up on skills
- Can keep calm in a busy fast paced environment
- Welcoming and kind as well as understanding
- Open to new ideas, and rules
- Organized worker
Timeline
Sergeant-at-Arms
High School Student Council
09.2022 - 07.2023
Customer Service Associate
Wawa
07.2022 - Current
High School Diploma -
Cumberland County Educational Center