Nayyirah James
Brooklyn,NY
Summary
Dedicated professional with a strong commitment to serving the diverse needs of patients through active communication and responsive engagement. Collaborates with teams at various healthcare organizations, utilizing adaptable approaches and empathetic nature to maintain the highest standards of ethics and professionalism. Possesses a wealth of experience in administrative healthcare support, developing efficient streamlining processes for operations, and identifying clients' needs and concerns to enhance meaningful engagements and overall services.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
NYU Dentistry Oral Health Center for People with Disabilities
07.2022 - Current
- Presenting a multitude of strengths contributing to operations such as: triaging incoming internal and external referrals, performing patient intakes for prospective patients to gain admittance into the Center, create Calendar Invites for faculty providers and residents, and coordinate patients surgical dental procedures between the array of subspecialties within the Center.
- Serving as a liaison for established, prospective families, and residential homes by assisting families and medical staff personnel with implemented College policies set in place in regards to attaining required legal documentations for cognitive incapacitated dependents to receive dental care.
- Proactively creating and presenting template prototypes to management to provide the clinic with an alternative efficient streamline workflow that will both support the clinic's objective and continue to grow the volume of patients choosing to receive care within the Center. Orchestrate alternative initiatives for the clinic, such as the utilization of an email platform to be used as an effective communication method to expand connections and the ability to address matters in a timely manner.
- Collaborate alongside with coordinators within organizations such as NYU Langone Bone Marrow Transplant, NYU Langone Kidney Transplant and Bellevue’s Survivors of Torture Program to better serve subcategories of mutual patients being cared for within the Center.
FGP Secretary II- Business Office Support
NYU Langone Ambulatory Medical Center
04.2019 - 07.2022
- Provide quality service to physicians and patients reflecting accuracy, empathy, patience and integrity that allows a path to be paved towards building and strengthening positive relations leading towards the goal of grand satisfaction in patient care.
- Serving as a liaison to NYU Langone Neurology Associates practice to provide various radiology services to the practice’s patients, coordinate and execute tasks based on information provided by Radiology technicians within their designated modalities to preserve the goal of bridging the relationship between NYU’s Neurology Dept and NYU Langone Radiology Dept in offering excellent patient care.
Medical Administrative Assistant
Cedars Sinai- Kerlan Jobe Institute
10.2018 - 02.2019
- Managing provider schedules, facilitating communication with patients requesting center’s general information, maintaining patient confidential information within a fast paced environment.
Front Desk Receptionist
Dime LA
02.2018 - 10.2018
- Welcome clients, provide customer service, answer phones, handle mail, schedule appointments, run errands.
Insurance Verification Specialist/ Admitting Team Member
Radiology Associates of Hartford
10.2014 - 02.2018
- Greet patients upon arrival, check patients in and out, verify insurance eligibility.
Medical Scheduler/ Admitting Team Member
Saint Francis Hospital & Medical Center
06.2012 - 10.2014
- Answer high volume of calls within a call center environment, schedule and confirm appointments.
Education
Bachelor of Arts - Liberal Arts (B.A.)
Pace University
New York, NY05-2027
High School Diploma - undefined
Connecticut International Baccalaureate Academy
East Hartford, CT06.2005
Skills
- Meticulous attention to detail
- Analytical thinker
- Team-oriented collaborator
- Interpersonal Skills
- Adaptability
- Proficient in organization techniques
- Prioritization and planning skills
- Innovative Outlook
- Proficient in advanced word processing
- Knowledge of Various Healthcare Software
- Writing/Proofreading Skills
- Knowledge of Microsoft Office Programs
LANGUAGES
Mandarin
Awards
Phi Theta Kappa Honor Society
Timeline
Patient Service Representative
NYU Dentistry Oral Health Center for People with Disabilities
07.2022 - Current
FGP Secretary II- Business Office Support
NYU Langone Ambulatory Medical Center
04.2019 - 07.2022
Medical Administrative Assistant
Cedars Sinai- Kerlan Jobe Institute
10.2018 - 02.2019
Front Desk Receptionist
Dime LA
02.2018 - 10.2018
Insurance Verification Specialist/ Admitting Team Member
Radiology Associates of Hartford
10.2014 - 02.2018
Medical Scheduler/ Admitting Team Member
Saint Francis Hospital & Medical Center
06.2012 - 10.2014
High School Diploma - undefined
Connecticut International Baccalaureate Academy
Bachelor of Arts - Liberal Arts (B.A.)
Pace University
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