Brittney Williams

• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Entered patient demographic and insurance data into electronic medical record system.
• Took copayments and compiled daily financial records.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.

• Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
• Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
• Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
• Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.

• Provide professional phlebotomy skills as the only phlebotomist for the client under contract with Quest Diagnostics.
• Communicate clearly with physicians and all medical professionals on team.
• Order medical supplies, equipment, and stock phlebotomy room, ensuring medical supplies are not expired.
• Maintain an organized and clean work area.