GABRIELLA CAVAZOS
Oklahoma City
Summary
Dynamic Patient Service Representative with a proven track record at OU Health, excelling in service excellence and insurance eligibility verification. Enhanced clinic operations through process improvements and efficient task management, fostering trust and empathy with patients. Adept at navigating HIPAA regulations, ensuring compliance while optimizing registration processes for seamless patient experiences.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
OU Health- Pediatric Neurosurgery
04.2023 - Current
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Clinic Surgery Scheduler
OU Health- ENT Clinic
08.2021 - 04.2023
- Facilitated seamless preoperative preparation by verifying patient information and obtaining necessary documentation.
- Implemented process improvements that reduced scheduling errors, enhancing overall clinic operations.
- Supported clinic management with data analysis of surgery trends to optimize resource allocation.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
Patient Service Representative
OU Health- ENT Clinic
10.2019 - 08.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Education
Associate of Science - Biology
Rose State College
Oklahoma City, OK08-2026
High School Diploma -
Carl Albert High School
Midwest City, OK05-2019
Skills
- Service excellence
- HIPAA regulations knowledge
- Insurance eligibility verification
- Efficient task management
- Registration process optimization
- Reception operations oversight
- Administrative support
Timeline
Patient Service Representative
OU Health- Pediatric Neurosurgery
04.2023 - Current
Clinic Surgery Scheduler
OU Health- ENT Clinic
08.2021 - 04.2023
Patient Service Representative
OU Health- ENT Clinic
10.2019 - 08.2021
Associate of Science - Biology
Rose State College
High School Diploma -
Carl Albert High School
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