Nazgol Tajalli
Irvine,California
Summary
Customer-focused professional with experience in retail and luxury environments, skilled in multitasking, customer service, and daily operations. Reliable and detail-oriented, with strong communication skills, and the ability to adapt in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Luxury Sales Associate
MISA Los Angeles
Pacific Palisades, California
05.2022 - 12.2023
- Managed full opening and closing duties, including cash handling, and shift transitions.
- Maintained store displays and organized inventory on sales floor.
- Styled clients with personalized outfit selections.
- Multitasked effectively in a fast-paced, luxury retail environment while maintaining client experience.
- Handled client communications via phone and email to coordinate special requests and appointments.
- Provided product knowledge to customers regarding materials, designs, colors.
Key holder
Vuori
Malibu, California
09.2021 - 05.2022
- Oversaw store setup and closing procedures, including register reconciliation and merchandise. Opened and closed the store, including alarms, registers, and daily setup.
- Provided strong product knowledge, explaining fabric differences, fit, and performance features, improving customer confidence and satisfaction.
- Managed POS transactions, refunds, and exchanges accurately.
- Assisted with inventory, restocking, and maintaining store presentation.
- Multitasked in a high-traffic environment while maintaining a positive customer experience.
- Created a welcoming environment for first-time and returning customers.
Retail sales associate
Gap Inc
Burbank, California
01.2018 - 03.2021
- Assisted customers with finding items, sizing, and promotions in a high-volume environment.
- Promoted and enrolled customers in store credit cards and loyalty programs.
- Processed POS transactions, including purchases, returns, and exchanges.
- Maintained an organized sales floor through folding, restocking, and recovery.
- Worked collaboratively with team members during busy shifts.
- Assisted multiple customers at once while managing fitting room flow and checkout.
- Supported merchandising projects, including floor resets, and product placement.
Education
Bachelor of Arts - Criminology, Law and Society
University of California, Irvine
Irvine, CA06-2026
Skills
- Store opening and closing procedures
- Customer service and client experience
- Multitasking in a high-traffic environment
- Cash handling and POS systems
- Product knowledge
- Professional communication
- Time management and task prioritization
- Teamwork and collaboration
- Inventory management
- Attention to detail
- Adaptability in fast-paced environments
Timeline
Luxury Sales Associate
MISA Los Angeles
05.2022 - 12.2023
Key holder
Vuori
09.2021 - 05.2022
Retail sales associate
Gap Inc
01.2018 - 03.2021
Bachelor of Arts - Criminology, Law and Society
University of California, Irvine