Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nazia Islam

Woodhaven

Summary

Sales associate with expertise in delivering outstanding customer service and enhancing shopping experiences. Recognized for reliability and adaptability, contributing to high levels of customer satisfaction. Strong background in team collaboration, time management, and effective resolution of customer inquiries, leading to increased engagement.

Overview

2
2
years of professional experience

Work History

Sales Associate

Macy's
Elmhurst
04.2024 - Current
  • Delivered personalized shopping experiences by assisting customers with product selections.
  • Assisted customers in locating products and provided expert advice to enhance their shopping experience.
  • Executed promotional events that increased customer engagement and supported store sales initiatives.
  • Processed transactions accurately using point-of-sale systems and managed cash effectively.
  • Addressed customer inquiries and resolved issues to enhance satisfaction during visits.
  • Described merchandise features and explained operation and care to facilitate informed purchases.
  • Maintained in-depth knowledge of store merchandise and company policies to effectively assist customers.
  • Trained new associates on store policies, procedures, and customer service standards.

Peer Tutor

Jamaica Learning Center
Jamaica
09.2023 - 06.2024
  • Facilitated group study sessions to promote collaborative learning experiences.
  • Counseled struggling students on resource utilization for academic success.
  • Assisted students with homework and study techniques to enhance understanding.
  • Coached students in overcoming challenging material with positive reinforcement.
  • Mentored new peer tutors in effective tutoring strategies and techniques.
  • Fostered a positive learning environment through active listening and tailored support for individual student needs.

Education

Associate of Science - Computer Science

Borough of Manhattan Community College
New York, NY
12-2026

GED -

Jamaica Learning Center
Jamaica, NY
06-2024

Skills

  • Customer service
  • Written and oral communication
  • Team collaboration
  • Time management
  • Task prioritization
  • Multitasking skills
  • Reliability and punctuality
  • Adaptability to diverse groups
  • Data analysis
  • Data visualization
  • Microsoft applications
  • Analytical skills

Languages

English
Native/ Bilingual
Bengali
Native/ Bilingual

Timeline

Sales Associate

Macy's
04.2024 - Current

Peer Tutor

Jamaica Learning Center
09.2023 - 06.2024

Associate of Science - Computer Science

Borough of Manhattan Community College

GED -

Jamaica Learning Center
Nazia Islam