Summary
Overview
Work History
Education
Skills
Additional Information
Dates
References
Traveling. cooking and learning new things
Timeline
Hi, I’m

Ndahafa Shamaila

Winter Garden,USA
Ndahafa Shamaila

Summary

I am a bachelor’s degree graduate in Hotel management with a strong management and customer service experience very flexible and always up for learning and take challenges. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Desire to join an innovative, goal -oriented team with a strong growth track I am very analytic and go extra miles in work.

Overview

12
years of professional experience

Work History

Disney Animal kingdom Lodge

Restaurant seater & server
11.2023 - Current

Job overview

  • Greeting guests upon arrival, coordinating their check-ins, and assigning tables.
  • providing menus Worked with POS system to place orders and serving food and drinks.
  • Ensuring and providing flawless upscale, professional and high class guest service experience.
  • Tidying table before and after guest arrive.
  • Handling payment
  • Perform open and closing duties.

The Westline School

English Teacher
01.2020 - 07.2023

Job overview

  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.

Disney Animal Kingdom Lodge

Food and Beverage Seater/Restaurant Hostess
08.2018 - 08.2019

Job overview

  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • checking in guest into the restaurant.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Mokuti Lodge (Ohlthaver Leisure)

Guest Relation
03.2018 - 06.2018

Job overview

  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Collaborated with hotel departments to ensure seamless guest experiences during their stay.
  • Resolving guest issues during their stay.

Strand Hotel Swakopmund, (Ohlhaver Leisure)

Concierge and Guest Relations
07.2017 - 01.2018

Job overview

  • Welcoming, greeting a guests in the hotel.
  • Checking guest in and out.
  • Resolving guest situations.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

NICE Restaurant and Wolwedans Dunes Lodge

Chef De Partie
01.2012 - 01.2016

Job overview

  • Menu planning, stock taking
  • Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
  • Complied with portion and serving sizes as per restaurant standards.
  • Prepared items for roasting, sautéing, frying, and baking.
  • Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
  • Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
  • Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
  • Plated meals paying special attention to garnishes and overall presentation.
  • Developed and cooked memorable dishes that brought new customers into establishment.

Education

University of Science And Technology
Namibia

Bachelor Degree of Hospitality and Tourism Management from Hospitality And Tourism And Management
10.2018

University Overview

Skills

  • Working with people
  • Cash handling and credit card
  • Menu planning
  • Management skill
  • Service prioritization
  • Food safety understanding
  • Guest Relations Management
  • Allergy awareness
  • Professional Appearance
  • Guest Engagement
  • Exceptional customer service
  • Strong Work Ethic

Additional Information

Additional Information
Welcoming, greeting and seating guests in the restaurant. Managing a seating chart and resolving guest situations. Interacting with guests and ensuring a quality dining experience. Utilizing a computerized seating system.

Dates

Dates
  • 2019, 2023, USA, Orlando
  • 2015, 2017, Windhoek, Namibia
  • 2017, 2018, Namibia, Swakopmund
  • 2012, 2016, Namibia, Windhoek
  • 2024, Windhoek, Namibia

References

References
  • Mr Tinus Adriaanse, +264-813559924, headchef@nice.com.na
  • Edwin Ordonez, Tel:-407 241 9369, aedwine.y.ordonez@disney.com

Traveling. cooking and learning new things

Traveling. cooking and learning new things

I am passionate about  tourism and hospitality industry and I am edge to continue travelling through my career learning and sharing ideas along the way and experiencing cuisine from different part of the world I find myself at.

Timeline

Restaurant seater & server
Disney Animal kingdom Lodge
11.2023 - Current
English Teacher
The Westline School
01.2020 - 07.2023
Food and Beverage Seater/Restaurant Hostess
Disney Animal Kingdom Lodge
08.2018 - 08.2019
Guest Relation
Mokuti Lodge (Ohlthaver Leisure)
03.2018 - 06.2018
Concierge and Guest Relations
Strand Hotel Swakopmund, (Ohlhaver Leisure)
07.2017 - 01.2018
Chef De Partie
NICE Restaurant and Wolwedans Dunes Lodge
01.2012 - 01.2016
University of Science And Technology
Bachelor Degree of Hospitality and Tourism Management from Hospitality And Tourism And Management

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Ndahafa Shamaila