Ndemazia Fualefock
Lanham,MD
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Group Home Manager
JADEM ARK OF HOPE
Phoenix, Arizona
04.2023 - 01.2025
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Performed daily assessments of client behavior changes or physical health status.
- Organized recreational activities such as field trips or social events for residents in order to enhance their well-being.
- Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
- Prepared and maintained budgets, personnel records or training manuals.
- Created work schedule in advance, promoting adequate coverage for shifts.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
- Evaluated resident progress on an ongoing basis through regular communication with family members.
- Implemented and evaluated staff, volunteer or training programs.
- Directed activities of professional and technical staff members and volunteers.
- Reported, investigated and followed up on abuse and neglect cases.
- Recruited, hired, trained and supervised new personnel within the facility according to state regulations.
- Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
- Adhered strictly to confidentiality guidelines regarding client information at all times.
- Initiated resident transfers to other programs to better meet needs.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
Insurance Agent
Allstate Corp
Lanham, Maryland
08.2020 - 03.2022
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Leveraged industry trends to shape solutions and approaches.
- Processed payments received from clients promptly according to established procedures.
- Assessed customer risk levels and recommended appropriate coverage options.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Responded to customer inquiries and problems to promote great service.
Digital Consultant
DARCARS
Gaithersburg, Maryland
06.2017 - 03.2020
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Performed market research to identify customer needs, competitive landscape and industry trends.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Scheduled and attended weekly appointments with clients.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education
Associate of Arts - Paralegal Studies
Bronx Community College
Bronx, NY05-2014
Skills
- Staff supervision
- Medication management
- Employee performance management
- Motivational skills
- Effective communication
- Behavioral support
- Professional relationships
- Policy and procedure implementation
- Exemplary communication skills
- Crisis management
- Community resources
- Administrative duties
- Computer systems
- Team player
Timeline
Group Home Manager
JADEM ARK OF HOPE
04.2023 - 01.2025
Insurance Agent
Allstate Corp
08.2020 - 03.2022
Digital Consultant
DARCARS
06.2017 - 03.2020
Associate of Arts - Paralegal Studies
Bronx Community College