Ndeye Fatou Mbodji
Brooklyn
Summary
A bilingual and hard-working candidate seeking employment in a dynamic and fast-paced company Friendly, detail-oriented, organized, and punctual, I have always been a hard worker with the ability to work independently as well as with a team. I am a natural collaborator, able to follow directives, and always maintain a professional and positive demeanor.
Overview
15
15
years of professional experience
Work History
Passenger Service Agent
Prime Flight Services
01.2024 - Current
- Facilitated efficient passenger check-in processes to enhance traveler experience.
- Coordinated boarding procedures, ensuring timely departures and compliance with safety protocols.
- Resolved passenger inquiries and issues promptly, improving customer satisfaction ratings.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Home Health Aid
Anchor Home health Aid
02.2023 - 01.2024
- Improved client well-being
- Enhanced client quality of life
- Exceeded client expectations
- Maintained a clean and safe environment
- Built positive relationships with clients and families
HAIR STYLIST
FATIMA HAIR BRAIDING (& MULTIPLE OTHER SALONS)
01.2011 - 01.2024
- Customer Service: Greeting and screening all customers to review their desired hairstyles, and to deliver excellent customer service while braiding and styling them to their liking.
- Cash Management and Admin: Negotiating the hairstyle rates, processing payments, and managing the register for end-of-day reports.
- Salon Management: Managing all opening and closing duties. Managed proper staffing for slow and busy days. Maintaining a clean, safe and pleasant environment for guests and team-members.
TEAM-MEMBER (CASHIER)
WHOLE FOODS MARKET
01.2019 - 12.2021
- Customer Service: Provide courteous, friendly, and efficient service to customers and other Team Members at all times.
- Grocery duties: Perform opening, mid, and closing duties as assigned. Follow department procedures for preparing, storing, rotating, and stocking of products.
- Cashier Duties: Responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases.
NANNY
01.2011 - 12.2014
- Child Care: Cared for 2 children, ages 3 and 5. Prepared and served meals, with balanced nutrition. Organized fun and educational games as well as indoor & outdoor activities (local playgrounds and children's museum).
- Home Care: Performed light housekeeping duties and ran errands, including grocery shopping, laundry and general shopping.
- Child Development: Met with parents on a weekly basis to discuss plans for the following week, and any issues as well as opportunities for growth and learning for their children.
Education
High School Diploma - General Studies
Groupe Scolaire Yalla Suur-En
Dakar, Senegal07.2007
Skills
- Passenger check-in
- Boarding procedures
- Customer satisfaction
- Conflict resolution
- Passenger assistance
- Customer service management
PERSONAL ATTRIBUTES
- Hard-working and detail-oriented: I have a great appreciation for a job well done, no matter the job, the customer, or the team.
- Honest and Reliable: I was raised with strong morals and ethics, which ensure honesty, reliability, and the ability to undertake tasks responsibly.
- Flexible: I understand the need to remain flexible to support last-minute demands and changes. I am comfortable in changing environments and situations.
Timeline
Passenger Service Agent
Prime Flight Services
01.2024 - Current
Home Health Aid
Anchor Home health Aid
02.2023 - 01.2024
TEAM-MEMBER (CASHIER)
WHOLE FOODS MARKET
01.2019 - 12.2021
HAIR STYLIST
FATIMA HAIR BRAIDING (& MULTIPLE OTHER SALONS)
01.2011 - 01.2024
NANNY
01.2011 - 12.2014
High School Diploma - General Studies
Groupe Scolaire Yalla Suur-En