NÁDIA ROSÁRIO
Oklahoma City,OK
Summary
Energetic customer service and credit analysis professional with a proven track record in enhancing customer retention and financial assessments. Skilled in effective communication and problem-solving, aiming to leverage expertise in delivering outstanding client experiences. Seeking to transition into a client-focused role within the health sector.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Front Desk Clerk
Residence Inn Marriott
Oklahoma City, Oklahoma
11.2024 - 07.2025
- Greeted guests warmly and ensured smooth check-in experiences.
- Managed guest inquiries and resolved issues promptly.
- Handled reservations using property management systems efficiently.
- Coordinated with housekeeping for room readiness and cleanliness.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Organized files for easy retrieval when needed by management staff members.
Credit Analyst
BCI
Maputo, Mozambique
06.2019 - 07.2024
- Reviewed and analyzed financial statements of existing and potential borrowers for creditworthiness evaluation.
- Recommended adjustments to credit limits based on thorough borrower profile assessments.
- Evaluated customer performance through analysis of past repayment behavior and current account status.
- Identified potential risks by analyzing credit data to inform lending decisions.
Assistant Relationship Manager
BCI
11.2014 - 06.2019
- Coordinated communication between clients and financial advisors to enhance service delivery.
- Developed relationships with clients through regular communication via phone, email, or other methods of communication.
- Resolved client inquiries promptly, providing accurate information and support.
- Provided administrative support to Relationship Managers, including scheduling meetings and preparing documents.
Education
Bachelor of Business Administration - International Business
Valdosta State University
Valdosta, GA07-2013
Skills
- Attention to detail
- Works under pressure
- Independent work
- Computer Skills
- Strong work ethic
- Problem-solving
- Conflict Resolution
- Customer Retention
- Problem-Solving
- Financial Analysis
- Relationship Building
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Elementary
Timeline
Front Desk Clerk
Residence Inn Marriott
11.2024 - 07.2025
Credit Analyst
BCI
06.2019 - 07.2024
Assistant Relationship Manager
BCI
11.2014 - 06.2019
Bachelor of Business Administration - International Business
Valdosta State University