Ndiya Johnson
Winston-Salem,NC
Summary
Dynamic leader and adept cashier trainer with proven expertise in customer service and team leadership honed at Quality Mart. Excelled in maintaining high service levels by effectively managing store operations, including opening/closing and cash handling, and enhancing team performance through strategic training and support. Demonstrated reliability and exceptional problem-solving skills, ensuring customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Quality Mart
Winston-Salem, NC
12.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Diploma -
Ronald W Reagan High School
Pfafftown, NC06.2022
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Cash Register Operation
- Store Opening and Closing
- Money Handling
- Cashier training
- Heavy Lifting
- New Hire Training
Timeline
Cashier Team Lead
Quality Mart
12.2022 - Current
Diploma -
Ronald W Reagan High School