Neal Chesser
Kyle,TX
Summary
Accomplished Senior Account Executive with 6 years of experience in the telecommunications industry. Dedicated to delivering exceptional sales results, fostering strong customer relationships, and identifying new business opportunities. Proven track record of meeting and exceeding sales goals. Excels in building rapport and providing superior customer service through effective communication and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Sr. Account Executive
Avaya
03.2023 - Current
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Developed strategies using market research with support from cross-functional teams.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
Sr. Account Executive
GoTo Networks
06.2022 - 01.2023
- Worked inbound net new direct leads while also working with channel to close net new and prem-to-cloud migration brought in by our partners
- Self-generated leads via cold calls and direct email marketing campaigns
- Primarily selling to customers in the mid-market space(100-1000 seats)
- Analyzed clients’ business needs to strategically position complex solutions through value-based selling, business case definition, ROI analysis, and data
- Delivered compelling demonstrations and use cases to influence executive-level decision-makers, addressing objections and aligning value proposition with their business strategy
- Consistently met or exceeded sales goals: Successful ramp in Q3 98%, 106% Q4
Key Account Manager
NICE InContact
01.2022 - 06.2022
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Supported sales and reporting for large and medium-sized accounts.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Developed and delivered presentations to key customers to position products and services.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sr. Account Executive
Mitel Networks
11.2018 - 01.2022
- Worked inbound/outbound net new direct leads while also working with channel to close net new and prem-to-cloud migrations brought in by our partners
- Analyzed clients’ business needs to strategically position complex solutions through value-based selling, business case definition, ROI analysis, and data
- Delivered compelling demonstrations and use cases to influence executive-level decision-makers, addressing objections and aligning value proposition with their business strategy
- Consistently exceeded sales goals: 104% of quota in 2019, 112% in 2020, trending towards 123% in 2021
Business Development Manager
Quantified Communications
01.2018 - 10.2018
- Early stage startup
- Came in as the first non-VP hire for Business Development; reported directly to the VP of Business Development
- Helped create a scalable outbound strategy to directly engage administrators at institutes of Higher Education, identify a business need and schedule product demos for the VP of Business Development
- Developed and grew channel relationships with third-party partners
- Generated $450,000+ worth of new pipeline for Higher Ed vertical in first 90 days
- Strategically pursued new accounts with in-depth lead generation, direct-marketing email campaigns, and outbound cold calls
SaaS Account Executive
Workplace Answers/EVERFI
01.2017 - 12.2017
- Acquired by EVERFI in May 2017
- Six-months post acquisition, they announced they would close the Austin office effective immediately, impacting 40+ local employees
- Successful Q1 ramp-up, achieved 109.1% to goal in Q2, 112.3% in Q3, and trending to 116% in Q4
- Created new accounts and assisted CSM with renewals/upsells to existing clients
- Consistently exceed required daily activity metrics
- Pursued new business for my vertical through MQL and SDR leads, and direct-marketing email campaigns and outbound cold calls to self-generated leads
- Product was e-learning, specifically compliance training
SaaS Account Manager
Your Membership
03.2014 - 01.2017
- Aggressively created and grew new accounts and existing relationships with clients in assigned territory
- Managed full sales cycle
- Consistently exceeded required activity metrics
- Successfully grew the total annual sales in my territory 18+% year over year by: identifying key client success metrics and using them as leverage to up-sell accounts on larger solutions based on their anticipated needs
- Introduced new products to clients to increase customer ROI, and their investment in the full product portfolio
- Managed 150+ accounts for existing clients while simultaneously pursuing net new customers in assigned territory
- Responsible for 29+% growth in new business year over year
- Went above and beyond with customer service and utilized an 'Under promise, Over Deliver' approach to increase customer satisfaction and repeat business
- Consistently exceeded monthly, quarterly and yearly sales goals; Year 1: 112.1% to goal (only 9 months on the job); Year 2: 158.2% to goal; Year 3: 131.1% to goal
Education
High School Diploma -
West Valley High School
Hemet, CA06-2003
Business Administration
Portland State University - School of Business
Portland, OR06-2009
Certificate of Completion - Sandler Sales Training
Market Sense, Inc.
01.2017 - 03.2017
Certificate of Completion - The Challenger Sale, Solutions Sales Training
EVERFI
06-2017
Certificate of Completion - Sales & Marketing Software
HubSpot Academy
03-2018
Skills
- Product and service expertise
- Deal negotiation
- Sales target monitoring
- Sales methodologies
- Strategic selling
- Customer relationship development
- Sales expertise
- Prospecting skills
- Systems and software expertise
Awards
- 100% Club, Mitel Networks
- 2019
- 2020
- 2021
- President's Club, YourMembership, Inc.
- 2015
- 2016
- President's Club, Mitel Networks
- 2021
References
Available upon request
Timeline
Sr. Account Executive
Avaya
03.2023 - Current
Sr. Account Executive
GoTo Networks
06.2022 - 01.2023
Key Account Manager
NICE InContact
01.2022 - 06.2022
Sr. Account Executive
Mitel Networks
11.2018 - 01.2022
Business Development Manager
Quantified Communications
01.2018 - 10.2018
Certificate of Completion - Sandler Sales Training
Market Sense, Inc.
01.2017 - 03.2017
SaaS Account Executive
Workplace Answers/EVERFI
01.2017 - 12.2017
SaaS Account Manager
Your Membership
03.2014 - 01.2017
High School Diploma -
West Valley High School
Business Administration
Portland State University - School of Business
Certificate of Completion - The Challenger Sale, Solutions Sales Training
EVERFI
Certificate of Completion - Sales & Marketing Software
HubSpot Academy
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