Neala Hart

Embers Restaurant

Newman Lake And Post Falls, Idaho

09.2020 - Current

Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Answered customer questions about hours, seating and menu information.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Used cash registers and credit card machines to cash out customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless.
Collected information from arriving customers to seat groups or place them on waitlist.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.