NEATRA MOORE
Philadelphia,PA
Summary
Food Service manager with 20 years of experience in team leadership and operational efficiency. Demonstrated success in exceeding sales targets, optimizing inventory management, and improving customer satisfaction through targeted training and development initiatives. Dynamic retail manager with expertise in team development, inventory management, and sales optimization. Committed to enhancing customer service and operational efficiency through effective coaching and training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Manager
ARAMARK (@ Jefferson Hospital)
Philadelphia, Pennsylvania
02.2024 - Current
- Managed daily operations of the store, including opening and closing procedures.
- Coordinated inventory management and supply ordering to ensure product availability across retail departments.
- Supervised team members to enhance workflow efficiency and deliver quality service.
- Trained staff on customer service standards and operational procedures.
- Implemented visual merchandising strategies to attract customers and increase product visibility.
- Conducted regular audits of inventory and sales reports for accuracy.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Coached and developed teams to elevate service quality and achieve sales goals.
Retail Manager (Café) @ Stella Maris Nursing Home
Metz Culinary Management
Baltimore, Maryland
02.2022 - 02.2024
- Managed retail operations and catered events, leading a team of 25 employees to ensure smooth daily operations.
- Trained and scheduled café staff to ensure proper coverage and service quality.
- Developed and supervised production of daily café menus.
- Ensured high food quality and excellent customer service during cash handling and food operations.
- Coordinated weekly inventory orders and purchases to maintain optimal stock levels.
- Monitored expenses and waste to maintain food cost goals.
- Assisted in maintaining cash control and payroll records for financial accuracy.
- Delegated assignments for restocking items, unloading deliveries, and preparing cook stations.
Food & Beverage Manager
Wawa
12.2018 - 02.2022
- Exceeded food service and beverage performance goals in alignment with corporate objectives.
- Streamlined food service operations to enhance efficiency and ensured compliance with planograms.
- Ensured 24/7 execution of food service programs, including ordering, production planning, and product handling.
- Coordinated catering events by planning menus, scheduling shifts, and overseeing food preparation to deliver high-quality service.
- Oversaw inventory management and ordering of supplies while maintaining equipment and facilities.
- Analyzed food service trends and created action plans to leverage store strengths for increased profitability.
- Managed shifts, including deposit preparation and fuel operations.
- Executed training and performance management for food service associates, focusing on engagement and recognition.
General Manager
Burger King (Carrols Corporation)
02.2017 - 12.2018
- Developed and implemented growth strategies to expand market reach.
- Implemented strategies to enhance overall revenue.
- Created and managed budgets to ensure financial stability.
- Trained managers and staff to enhance operational effectiveness.
- Oversaw daily business operations.
- Conducted monthly inventory checks on food costs.
- Deposited cash into bank following daily sales.
Education
High School Diploma -
Parkway High School
Philadelphia, PA05-1999
Skills
- Retail management and leadership
- Inventory management
- Sales optimization
- Loss prevention
- Visual merchandising
- Budget management
- Customer service training
- Team development
- Efficiency improvement
- Performance coaching
- Time management expertise
- Retail customer engagement
- Conflict resolution skills
Certification
- SERV Safe Certification, 2023-2028
- RAMP Certification, 03/01/22 - 03/01/24
- Manager Certificate from McDonald's
- Manager Certificate from Dollar General
Timeline
Retail Manager
ARAMARK (@ Jefferson Hospital)
02.2024 - Current
Retail Manager (Café) @ Stella Maris Nursing Home
Metz Culinary Management
02.2022 - 02.2024
Food & Beverage Manager
Wawa
12.2018 - 02.2022
General Manager
Burger King (Carrols Corporation)
02.2017 - 12.2018
High School Diploma -
Parkway High School