Ned Long
Phoenix,AZ
Summary
Dynamic and goal-oriented professional with a proven track record at Sine Ace Hardware, excelling in customer engagement and cash handling. Recognized for problem-solving abilities and maintaining high satisfaction ratings, I leverage excellent people skills to foster strong client relationships and ensure timely service delivery. Reliable and punctual, I consistently meet deadlines while enhancing store appeal.
Overview
4
4
years of professional experience
Work History
Sales Associate
Sine Ace Hardware
04.2025 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Delivery Driver
Advance Auto Parts
04.2023 - 03.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
In Store Shopper /Front End Cashier
Fry's Food Stores
05.2022 - 02.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
Delivery Driver
AutoZone
04.2021 - 01.2022
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Education
GED -
Hatboro-Horsham High School
Horsham, PA03-1985
Skills
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Money handling
Timeline
Sales Associate
Sine Ace Hardware
04.2025 - 06.2025
Delivery Driver
Advance Auto Parts
04.2023 - 03.2025
In Store Shopper /Front End Cashier
Fry's Food Stores
05.2022 - 02.2023
Delivery Driver
AutoZone
04.2021 - 01.2022
GED -
Hatboro-Horsham High School
Similar Profiles
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
TJ RussellTJ Russell
Assistant Manager at JBK Hardware, Ace HardwareAssistant Manager at JBK Hardware, Ace Hardware
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group
Mikal AyalaMikal Ayala
Director of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & RestaurantDirector of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & Restaurant